You bring your body, mind, heart and spirit to your work as a Service Excellence Representative.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re an effective communicator who strives to go above and beyond in every interaction.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 365-bed facility is one of the top-ranked hospitals in Denver, and has been awarded the highest national recognition possible for nursing excellence â“ Magnet designation â“ by the ANCC. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other. Our deep community roots date back to 1873, making us one of the oldest hospitals in Colorado.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
Schedule: 7:00pm-7:00am with flexibility to work 7:00am-7:00pm
As a Service Excellence Rep you need to know how to:
Provide excellent customer service, greeting, assisting, and directing visitors and patients as well as strong coordination with Volunteers
Begin registration process by verifying pre-registration documentation and informing RN of patient arrival
Identify key family/visitors and record their phone number and seating location in reception/waiting area
Keep track of family/visitors throughout the surgery/procedure experience (often six hours in length)
Facilitate strong communication and coordination with Nurse Liaison, Volunteers and other Service Excellence Liaisons during shift
Maintain awareness of how to direct patients that do not show up in My Patients for Surgery and Interventional Services
We hire people, not resumes. But we also expect excellence, which is why we require:
High School Diploma or equivalent
Minimum of two (2) years of experience in a customer service environment (preferably in a healthcare setting)
Proficiency with computer and problem solving skills
Prior healthcare experience
Bilingual proficiency (Spanish or other)
Familiarity with medical terminology
Your next move.
Now that you know more about being a Service Excellence RepÂ on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 20006666
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.