Reporting to the Manager, Academic Technology, the LMS Administrator provides support to faculty, staff, and students on troubleshooting, and resolving technical issues in our learning system management.
Provide learning management system (LMS) support to faculty, staff, and students, including troubleshooting, and resolving technical issues along with Zoom and Panopto recordings.
Respond to queries from faculty, staff, and students.
Research and resolve LMS functionality issues and provide quick response to emergency situations involving LMS, Zoom, and Panopto recordings.
Train faculty, staff, and students (individually and in groups) to utilize the LMS and its features.
Produce documentation/tutorials related to LMS functionality.
Monitor the status of the LMS and coordinate updates.
Provide response to Zoom and Panopto integration issues.
Serve as liaison to LMS provider.
Escalate issues to LMS provider as appropriate.
Serve as ongoing escalation contact for support issues.
Evaluate new module and upgrade and make recommendations.
Monitors, assesses, and reports on system analytics, and identifies areas requiring attention or needing changes.
Help facilitate contract due dates and renewals.
Respond to user requests for assistance with computer software.
Interview requestor to determine specific issue.
Troubleshoot issues and resolve them.
Escalate issue as appropriate.
Offer in-person training and develop training documentation.
A Bachelor’s degree in Education, Computer Science, or related field. 3-5 years of experience in the use, interface, and administration of learning management systems. Previous experienced with online teaching and learning in Higher Ed. Strong critical thinking skills; Strong customer service skills and demonstrated responsiveness to customer needs; Strong analytical skills; Strong problem-solving skills; Demonstrated ability to partner with end users to accomplish objectives; Strong communication skills; Ability to work under pressure; Excellent project management skills.
To apply please send cover letter and resume, including salary requirement:
Members of diverse and under-represented groups are encouraged to apply.
Mitchell Hamline School of Law is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, creed, religion, national origin, sex, marital status, veteran/military status, disability or handicap, age, sexual orientation, status with regard to public assistance, or any other protected class status defined by law.
About Mitchell Hamline School of Law
Mitchell Hamline School of Law was formed in 2015 by the combination of William Mitchell College of Law and Hamline University School of Law. This extraordinary union brought together two law schools that have shaped Minnesota’s legal landscape for more than a combined 155 years, creating the top law school in the Midwest for students seeking a rigorous, practical, and problem-solving approach to legal education.
Mitchell Hamline School of Law provides a legal education grounded in legal theory and distinguished by exceptional practical legal training. A forward-thinking, independent law school with a history dating back more than 100 years, we have continually shaped legal education to be relevant to our students, their future clients, and the legal profession. We are committed to making legal education accessible and offer an unmatched number of enrollment options. Our students graduate prepared to put their degree into practice or use their legal training in the profession of their choice.