Learning Management System (LMS) Coordinator - Human Resources - 49205

Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

This position is full-time and works approximately 40 hours per week.  

This position is in the Department of Human Resources.  This position is located at the West Campus.

POSITION SUMMARY:

The LMS Specialist will serve as the subject matter expert to fully support all aspects of our Learning Management System for staff. Responsibilities include, but are not limited to: day-to-day LMS support, governance, training, documentation, administration, and reporting while providing excellent customer service.

Coordinate policies, procedures, and operations for content, training, and functionality associated with [email protected] (the University’s primary learning management system for employees), to ensure quality, clarity, and efficiency in the design and delivery of training, and to ensure alignment of [email protected] goals and activities with the larger mission of Washington University in research, teaching, and learning.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Serves as an LMS Subject Matter Expert and second level support of LMS system administrators. Identifies trends and support issues, and creates solutions (develop training, QRC’s etc) to close identified gaps. Assists [email protected] administrators and course authors with design, implementation, and evaluation of instructional content and other training materials, including lesson plans, learning and performance objectives, pedagogy, adult learning, instructional methodology, technology delivery, and assessment; all to ensure quality, clarity and, where appropriate, consistency, in curriculum and instructional design.
2. Coordinates the content and management of the Compliance Profile, including accurate and efficient alignment with University requirements and compliance regulations; policies and procedures concerning frequency, updating, and assignment authority; and integration with other HR and IT reporting functions and systems.
3. Coordinates with IT-PPMO, planning, delivery, and budgeting for training support—technical and instructional—provided to [email protected] administrators, course authors, and instructors.  Provides initial, refresher, and as-needed training and support on [email protected] system administration, course creation, reports and analytics, and course authoring software.  Develops and manages related communications, policies, and procedures concerning instructional design and technical support for [email protected] administrators.
4. Serves as chair to relevant governance committees responsible for content and system functionality.  Responsible for reviewing and monitoring training, courses, workshops, and all other instructional content submitted to [email protected], with an emphasis on instructional information associated with research safety and compliance needs of the University.  In consultation with IT-Enterprise Applications and PPMO, responsible for optimal functionality of existing and new features in [email protected], including review of updates and releases, system requests, communications with Area Specific Compliance Organizations (ASCOs) and [email protected] administrators. 
5. Develops protocols and other communication procedures with campus-wide units, departments, and learning administrators and instructors to ensure continuous review of training materials offered through [email protected], and to provide avenues for user feedback and suggestions concerning system improvement.
6. Collaborates and works with education, research, regulatory staff, and subject matter experts to create, integrate, and manage enterprise-level learning, training, and professional development.
7. Keeps track of learning program data, aggregate success metrics and provide regular reports to learning manager. Generates and assigns custom reports as needed. Supports admins to identify reports that best meet their needs for compliance/audit purposes.
8. Performs other duties as assigned.

Bachelor’s degree and three to five years of a Learning Management System (LMS), coordination, administration and/or training.

• Three or more years of data analysis and metrics experience.
• Experience with Cornerstone/SABA on LMS software.
• Three or more years of developing and delivering training materials for technical applications, including but not limited to: training videos, PowerPoint, quick reference cards, and instructor led classes.
• Experience with virtual training via platforms, such as Zoom or Webex.
• Experience in training and learning design and development.
• Experience with adult education principles.
• Experience with and/or working knowledge of instructional design.
• Experience with project management
• Experience with e-learning concepts and tools.
• Ability to analyze information, document conclusions, and develop recommendations.
• Ability to collaborate with technical and non-technical personnel.
• Ability to problem solve and work across department boundaries independently.
• Ability to build productive working relationships across departments.
• Ability to communicate successfully to multiple levels of technical understanding.
• Ability to adapt and handle multiple projects with different priority levels.
• Strong familiarity with recognized E-learning standards.
• Excellent communication, analytical, interpersonal, and organizational skills.

The hiring range for this position is $64,854 - $84,365 annually.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

This position is eligible for full-time benefits.  Please click the following link to view a summary of benefits:  https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7.

Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.  If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.  To attach these documents, go to:  My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.