All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for a Sr. Epic Research Applications Analyst 3! This position is currently 100% remote due to COVID-19. When restrictions are lifted and staff can return to the workplace, there is a high likelihood of partial ongoing remote work in the future.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In collaboration with UW Medicine IT Services (‘ITS’) and under the general guidance of the Manager, Research IT Applications, the primary focus of the Senior Epic Research Applications Analyst III (‘Sr. Epic Analyst’) position is to support multidisciplinary research teams in the specification and implementation of Electronic Health Record (EHR) systems in support of UW Medicine Research IT. The Sr. Epic Analyst also contributes growing technical expertise in Epic applications and closely collaborates with other Epic Applications Team members, Clinical Informaticists and internal UW Medicine customers to provide a service oriented, cross-functional subject matter and technical knowledge for application tools and workflows in this domain.
Primary areas of responsibility include, but are not limited to:
Interacting with customers and performing a detailed requirements analysis;
Analyzing work process flows and technical solutions to bridge the gap between current and future states;
Designing, building, testing and implementing of enhancements to meet requirements;
Collaborating and coordinating with other application teams (clinical and non-clinical) on research related build;
Supporting research needs and cross-over with Clinical Trial Management System;
Building, developing and supporting interfaces/bridges/billing;
Providing production support and ongoing system troubleshooting, maintenance, monitoring, and training; and
Participating in projects, processes, and documentation to support customer needs.
The Sr. Epic Analyst is both a subject matter expert and technical systems expert who possesses an array of cross-functional systems knowledge and support skills for applications used by multiple UW Medicine customer groups. The analyst is viewed as a mentor to other analysts. The analyst's responsibilities span the entire lifecycle of UW Medicine clinical and business systems activities.
ITS is a growing shared services department that implements, deploys and manages highly complex clinical, business, and system applications to meet and exceed key IT initiatives that support UW Medicine entities. Additional applications and systems are supported through UW Medicine research affiliations such as the Fred Hutchinson’s Cancer Research Center, NIH and other grants, contracts, clinical affiliations and other School of Medicine activities, as well as medical training programs with other institutions. Additionally, UW Medicine operates in a highly complex business and technical environment consisting of multiple institutions and a highly diverse suite of applications.
Research IT is responsible for research applications and designing/building the interfaces between different systems enterprise wide. The application environment within UW Medicine includes multiple clinical, business systems and departmental systems, interfaces, and clinical data repositories. An understanding of the applications and their integration with our EHR systems is integral to the Sr. Epic Analyst’s success.
Application Design, Build, Testing, and Implementation (30%)
Proactive System Monitoring, Troubleshooting, and Maintenance (20%)
Customer Relationships and Requirements (20%)
Project and Process Management (15%)
Documentation and Reporting (10%)
Other Duties (5%)
Bachelor's degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience.
Possesses two or more current Epic certification OR has had Epic proficiency for 4+ years in relevant functional/business area, preferably Core Clinical, Research (clinical or billing), Beacon, Hospital Billing/Professional Billing, a clinical module, and/or a patient access module. If not currently certified or if certification has lapsed, certification must be achieved within 6 months of start date in position.
4+ years’ year(s) of recent healthcare or IT experience, including:
2+ year(s) of experience providing EHR systems application maintenance/support.
2+ year(s) of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
Demonstrates a strong customer oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service.
Experience with clinical research - particularly utilizing Epic and/or OnCore CTMS.
Experience participating in defining customer requirements, translating them into design specifications.
Familiarity with database structures, data definitions, and data relationships.
Familiarity with software development lifecycle.
Recent experience with formal project management methods.
Experience significantly contributing to multidisciplinary work groups in an application development or support setting.
Experience independently outlining work plans and meeting deadlines.
Experience executing test plans and test cases.
Experience supporting small scale enterprise customers, both internal and external.
Experience walking clients through the use of systems, preferably in a healthcare environment.
Experience assisting team members and sharing knowledge, with exposure to mentoring others.
Proficiency with desktop computers with expertise in Excel, Visio, and other MS applications.
The successful candidate will also possess:
Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.
Proven outstanding customer service orientation with a history of delivering high quality products on time.
Excellent written and oral communication abilities, including active listening and the ability to convey a positive and professional image in person, on the telephone and in correspondence.
Ability to analyze and translate complex issues and opportunities into comprehensible ideas and concepts with both technical and non-technical staff, using good judgement based on facts and relationships, while evaluating the impact of change.
Internal motivation to demonstrate initiative, accountability, action orientation and drive for results, with the ability to adapt to change.
Demonstrated project execution skills, getting the right things done on time, applying strategic thinking, organizational agility, and creativity.
A strong desire to continuously seek improvement and share feedback and knowledge.
Strong interpersonal skills with the ability to work effectively with a diversity of personalities while forging effective partnerships.
Flexibility with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Strong organizational, multitasking, and collaboration skills in various work environments including complex, matrix environments with proven attention to detail.
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
Proven ability to establish credibility in an ambiguous environment and proactively collaborate across multiple areas in order to achieve a common business objective.
Decisiveness in resolving business problems, making decisions, and identifying priorities.
Must be able to learn, understand, and apply new technologies.
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Experience with one or more of the following Epic Modules: Oncology (Beacon) and Research certification (billing, clinical, or reporting).
An understanding of departmental/clinical operations, workflow, policies, and procedures.
Experience with operational workflow design of clinical software.
Experience of continual quality improvement (QI) and implementing regulatory mandates such as meaningful use, eCQMs, population registries.
Familiarity with healthcare revenue cycle operations.
Knowledge of charging processes, procedures and workflows for hospital and/or professional billing.
Background in practice management systems such as ADT, Registration, Scheduling, and Referrals.
Knowledge of security and privacy issues in the healthcare industry.
Background in clinical and/or billing implementations.
1+ year(s) experience in Epic clinical system configuration, implementation, and support.
Certification in additional Epic clinical application(s) beyond Ambulatory.
EpicCare Link, EpicCare Everywhere, or Charge Router certification achieved through current version of Epic.
Experience with web file updates in support of MyChart and/or EpicCare Link applications.
Experience educating clinic staff in the use of an EHR system, preferably Epic.
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The majority of work is performed in an office environment during normal business hours or by telecommuting with manager approval; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Must have the ability to meet in person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate clearly in English, both verbally and in writing. #monster
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.