Identify process improvement opportunities within the operation and develop process solution(s) through effective project management techniques. Generally accountable for projects that are expected to have significant client impact and/or greatest margin improvement. Provide project management to defined process improvement initiatives, applying Six Sigma methodologies and tools to develop data-driven analysis and recommendations. May provide direct leadership to others.
May lead team in addition to leading cross-functional project teams to drive process improvements within the business. Responsibilities include scheduling and facilitating project team meetings, developing project plans to include identification of key deliverables and timelines, summarizing and communicating project status, training and coaching project team in the use of Six Sigma tools. Generally accountable for projects expected to have significant client impact and/or greatest margin improvement.
Employ structured methodology and analytics to problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions for the business. Mentors and coaches other, less experienced Black Belts on the appropriate use of Six Sigma tools.
Employ consultative techniques in uncovering and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorize process improvement opportunity as either enhancement to client experience or margin improvement; ensure alignment with Client Service strategy and objectives. Propose improvement recommendations to the leadership team.
Facilitate the adoption of a process improvement culture and practice within the business. Prepare a thorough analysis of downstream impacts of project deliverables, identifying all impacted areas and stakeholders; partner with other organizations such as finance, compliance, technology, etc.
Facilitate the integration of a culture that incorporates efficiency and productivity/performance improvement to operating procedures throughout the organization by providing formal training programs or utilizing more informal communication methods.
Develop key metrics of success and track accordingly. Monitor project cost and progress in project deliverables. Track project outcomes relative to financial saves; ensure documentation to project planning system and incorporation of financial saves to departmental budgets.
Provide lending process engineering expertise to support transition of high priority processes for Bank and Trust Service operations to eWorkflow, eForms, and Status Manager. Ensure that MIS and VOC programs are successfully implemented into Bank processes.
Bachelors degree or equivalent.
3+ years of experience.
Strong project leadership skills with demonstrated experience analyzing business processes; history must demonstrate successful project coordination. -Demonstrated interpersonal and written communication skills; able to work effectively with all levels of staff and cross-organizationally.
Exhibits strong affinity toward training and mentoring others to build capabilities in process improvement and Six Sigma methodology/tools.
Previous people leadership or coaching experience.