The Senior Manager, Learning and Development position requires proven ability to successfully manage a dynamic team for training, quality and process improvement yielding in positive results for the Member Services department. This manager will evaluate current processes, training plans, and quality initiatives and develop a strategic plan for improvement to include IT and business stakeholders, identifying necessary technology, and/or leveraging existing technology, streamlining current work processes and eliminating redundancy and testing all changes requests prior to implementation to reduce and/or eliminate delays in deliverables. Provide leadership, mentoring, and continuous improvement in learning methodologies and improvement strategies. The Manager will be responsible for supporting the design, development, implementation and analysis of operational changes and outcomes. Develop and manage a team that maintains positive relationships within the organization to create and deploy various learning strategies to develop technical and soft skills throughout the department.
Bachelor Degree Instructional Design, Communication, Business, or related field.
Five years of experience as an instructional designer with supervision/project management over training and/or quality department.
Three years supervisory and/or project management experience.
Writing /Composing, Correspondence /Reports
Analytical, Design,MS Word, MS Excel
Internal Number: 152277
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.