The Director, Client Relations will be responsible for managing the customer experience utilizing LynnCo’s Enterprise Logistics Platform and suite of services. The successful candidate must be able to demonstrate a proven track record of customer retention and growth, ability to identify and deliver value added solutions and building high performance/goal driven organizations. The Director of Client Relations reports to the Sr. Director of Operations (dotted line to the VP of Client Strategy) in a highly collaborative and team-oriented environment. This position will be considered as a thought leader and key contributor to the LynnCo strategic initiatives and long-term planning.
Manage client experience of all clients through collaboration and consultation, and particularly for those assigned direct oversight
Identify, design, present and deliver value-added solutions to further engage LynnCo’s services throughout client organizations
Establish relationships with client contacts at multiple levels throughout the assigned client organizations
Inform the LynnCo Pricing team in order to develop pricing strategies and planning
Oversee and guide the successful completion of daily service delivery to clients by coordinating with multiple departments within LynnCo
Lead internal project teams for efficiency and excellence in the onboarding of new clients
Prepare and regularly present to client leadership service reviews
Leads and manages Client Relationship team members in support of their assigned clients and responsibilities
5+ years of experience, with a working knowledge of all aspects of Supply Chain concepts.
5+ years of experience in Client Services or Relationship Management
3+ years leading and managing complex projects/solutions
5+ years with a 3PL in strategic account management or as a Director level for a manufacturer, retailer or distributor
5+ years with direct logistics, freight or warehouse provider
2+ years with direct management experience
Leadership and Management
Excellent verbal and written communication
Ability to work effectively with individuals at all levels of the organization
Strong project management abilities
Excellent analytical skills
Exceptional problem solving abilities
Telecommuting is allowed.
About LynnCo Supply Chain Solutions
LynnCo is a global leader in supply chain analytics and operational solutions. Over 25 years, we have quietly built a leading supply chain platform of solutions and technology for high-growth companies. Proven across dozens of industries and hundreds of companies, LynnCo delivers supply chain value creation through CFO-level analytics, supply chain assessments, performance engineering, and transformational execution for companies of all sizes who are committed to a growth philosophy.
Sourcing & Procurement
Supply Chain Optimization
Supply Chain Management