The Strategic Enrollment Technology Specialist provides support for the implementation and maintenance of numerous enrollment related software solutions at the University of Tennessee at Chattanooga, including but not limited to Customer Relationship Management (CRM) Database, career services software, academic advising software, and text/chat/email communications software. The Specialist directly performs development, testing, and training of the components of these solutions. The Strategic Enrollment Technology Specialist is responsible for assisting the campus community in usage of these solutions to further the strategic plan of the division and university. This position works under the direction of the Director of Strategic Enrollment Technology in an environment where high quality solutions and continuous service improvements are expected. This position serves as part of a team to facilitate better enrollment technology strategies that provide campus wide solutions. Strategic Enrollment Technology team is a part of the Division of Enrollment Management and Student Affairs and is a vital link between the university's enrollment management objectives and the information technology capabilities.
Project Management and Execution Coordinates the introduction, management, building, research, execution and training of enrollment management software solutions to meet the needs of campus departments; determines the proper architecture of the data and builds the forms to meet the needs of the department are components; and assists in providing training as needed for UTC to be able to maximize the ability of all of the uses of the software solution through constant training and the rolling out of new functionality.
Ongoing, Daily Tasks Coordinates the review of data integrations between enrollment software and work any outstanding issues in the data integrity and discrepancies; researches and rectifies data issues and works with the Director to improve processes; and participates in the Duplicate ID process for campus in the SIS system as well as the CRM under the direction of the Director of Strategic Enrollment Technology.
Customer Services/Technical Support Provides back up to review and grants security access to supported software solutions; sets up proper security groups, fields and shared views to allow for a secure database architecture; and serves as a secondary day-to-day technical and functional contact for offices, internal stakeholders, prospective students or customers in relation to supported software.
Benchmarking and Analytics Performs analysis of supported software solutions effectiveness across multiple analysis platforms including Argos, Pentahoe and Google Analytics to augment data driven decisions about enrollment and prospective student trends; and keeps abreast of related technology advances & trends, "best-practices", and 3rd-Party solutions in student information systems and enrollment management and the potential for usage to enhance supported enrollment technology across campus.
The ideal candidate will possess the following:
Excellent interpersonal skills with functional office staff and other technical staff
Strong time management skills and ability to multi-task with limited direction
Ability to react quickly in a fast-paced, rapidly changing environment
Strong technical analysis, problem solving and technical learning aptitude
Strong ability to take ownership of assigned tasks and responsibilities
Logical, clear and concise written and verbal communication skills
Ability to work seamlessly within a team, as well as manage individual tasks
Ability to take a leadership role on complex projects
Ability to rely on experience and judgment to plan and accomplish goals
Proven soft-skills, including the ability to share knowledge, resolve conflict, and create consensus
Review of applications will begin on October 5, 2020 and continue until the position is filled. Applications received by this date will receive priority consideration.
Internal Number: 205606
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.