| Department: IT AS Ent Sys Alum & Fin
Salary/Grade: ITS/80 Are you excited about problem solving and creating innovative solutions? Do you have experience working with Facilities Management and enterprise-wide systems? Have prior experience or curious about working in Higher Education? Northwestern IT, based in the heart of Evanston, is looking for a detail-oriented individual who loves working with enterprise systems and collaborating with clients across the University to deliver new functionality through requirements gathering and documentation, application configuration and testing. The ideal candidate would have strong analytical and critical thinking skills, solid written and verbal communication skills, mentoring indirect reports, and prior experience acting as a functional, business or systems analyst. Experience with IBM Trigia or another a similar Facilities Management system is a plus, but not required! In addition to joining a collaborative and supportive team, Northwestern employees take advantage of excellent healthcare, retirement and educational benefits. Job Summary: As part of the IT Enterprise Systems Alumni, Financials, and Facilities (ESAF) team, the Senior Business Systems Analyst works on the design, implementation, support, maintenance, and enhancement of NU's Facilities Management related enterprise, vendor and in-house developed applications. This role collaborates with key business clients across the University, developers, and other analysts to define detailed functional requirements, create test scripts, and execute testing for enhancements to our core FM systems. The Senior Business Systems Analyst also participates in and documents business process improvement efforts, and troubleshoots production issues. Serves as subject matter expert in regard to content, processes, and procedures associated for complex technical and functional system. This position monitors and mentors other business systems analysts in software development methods and processes and implementation of those methods. This position manages complex projects independently. Performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house developed applications. Consults with users to define detailed requirements, analyze business needs, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts. Serves as subject matter expert in regard to content, processes, and procedures associated for complex technical and functional system. Monitors and mentors other business systems analysts in software development methods and processes and implementation of those methods. Manages complex projects independently. Planning - Consults with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.
- Contributes to defining methodology and documentation standards, and periodically reviewing them to integrate appropriate industry practices.
- Represents organizational area in regard to advisory groups, planning committees, and similar standing work groups whose purpose is to develop requirements related to the implementation of enterprise business systems.
Project Management - Consults with junior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards). Often convenes and facilitates working groups in this capacity. Acts as a subject matter expert, reviewing and verifying that documentation of training materials, process, procedure and system/application configuration is accurate.
- Documents implementation scope and complex use cases.
- Coordinates project resources to ensure that tasks are completed on schedule and that issues, risks and variances are identified and escalated in a timely manner
- Manages moderate to complex projects ensuring timelines, deliverables and expectations are met.
Evaluation - Writes test scripts and performs detailed testing for complex use cases to ensure that the implemented software functions correctly.
- Facilitates iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Influences decision making based on prior implementation experience.
- Evaluates software and enters complex configurations to meet user needs.
Support - Collects feedback from users on application performance and escalates complex critical performance issues with technical resources and management.
- Facilitates troubleshooting with technical, reporting and application resources to analyze and resolve production issues in a timely manner.
- Able to identify root causes based on prior system knowledge and advanced analytical skills.
Supervises - Provides work direction and/or supervises staff such as subordinates, contractors, vendors, students, etc.
- Recommends staff hires/terminations. May provide input into position descriptions; participates in recruiting process.
- Coaches and mentors junior staff.
- Other duties as assigned.
Minimum Qualifications: - Bachelor's degree in IT, CS or equivalent or 2 years equivalent experience.
- 4 years functional/business/system analysis or equivalent experience required
Preferred Qualifications: (Education and experience) - Four years working with a major facilities management system (desktop and mobile functionality): IBM Tririga or applications of similar breadth of functionality and usage.
- Proficiency with SQL, PL-SQL, Data Warehouse design concepts
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
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