As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.
If you are highly motivated, possess a growth mindset, and are driven to succeed, we want to hear from you! The ideal Associate Product Manager possesses excellent communication and time-management skills, is highly organized, analytical and thrives in a fast-paced environment. We are seeking a candidate for this position who has a drive for results and can work in a high-stakes and innovative environment. This person has an outstanding ability to analyze problems, identify opportunities, and translate qualitative and quantitative feedback into product requirements and actionable insights. A deep understanding of the value of a product for the consumer is highly desired. Preferred candidates have professional experience in project management including organizing project status and providing analysis to stakeholders.
The Associate Product Manager will be responsible for the maintenance, development and deployment of eCornell product offerings. They will provide assistance in creating programs that support Cornell University to help ensure we are delivering world-class products.
The Associate Product Manager will report to the Sr. Director of Product Management and they will work closely together to identify new content areas to expand and enhance eCornell's global reach. The Associate Product Manager will be responsible for collecting and incorporating customer feedback into our products to keep them current to meet our market demands.
What you'll do:
Assist in the execution of new product development through launching the product including project management
Assist in market research (focus groups) on the viability of new content and keeping current content up-to-date
Assist in user testing to collect feedback on new features and products
Work with the Product Management team and act as a liaison between multiple internal teams during the course of product development, deployment and ongoing maintenance
Support working with faculty to identify, onboard and work with Faculty on content development
Provide Faculty and Cornell Stakeholders with reporting on program satisfaction to inform product improvements
Assist in product presentations for the sales team
Work with the creative services group to ensure the ongoing integrity and brand standards in all products.
Coordinate as needed with relevant Marketing and Sales resources to ensure successful product launches.
Stay apprised of broader developments in the online-learning marketplace --- via competitive analysis and student engagement --- and leverage this intelligence in product strategies.
Effectively represent eCornell in interactions with Cornell faculty and staff
Analyze customer data and make recommendations to constantly improve our product experience.
Assist in the conceptualization and creation of a user experience; components may include graphical user interface, page layout design, interactivity, and flow
Provide technical assistance by responding to inquiries regarding errors, problems, or questions with online learning products as needed
Actively engage with learning products created by competitors for benchmarking purposes
All other duties as assigned in support of eCornell Product Management.
What we need:
Bachelor's degree or equivalent combination of education and experience.
Outstanding oral and written communication skills.
Must be a decisive, action-orientated individual
Strong organizational and presentation skills
Strong and demonstrated analytical skills
Strong and demonstrated project management skills
Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment is crucial
Ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment with proven ability to communicate cross-functionally and work effectively on teams
Extremely organized and highly motivated
Understanding of technology, development processes and agile work environment
Word, Excel, PowerPoint and LMS proficient
What we prefer:
1-4 years' experience preferably in education or online learning
Exposure to Salesforce, Student Information Systems and Marketing Automation tools is a plus.
Experience with or exposure to Product Management
Based in Ithaca or NYC area
2+ years' experience in project management preferred
Understanding of interactive and user experience design concepts
Experience with agile development practices
No visa sponsorship is available for this position.
What we offer:
The opportunity to work with a dynamic group of people in a high-growth organization.
This position has Endowed Benefits.
Employee growth is promoted.
A broad set of competitive benefits, including educational opportunities, access to virtual wellness programs, health care options, 3 weeks of vacation, 12 holidays, and competitive retirement contributions.
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.