JOB SCOPE Supports the data and business analysis needs of Network Operations. Utilizes understanding of both business process and advanced technical capabilities of industry standard tools used to provide analytical insights. Possesses advanced knowledge in the business unit(s) they support, as well as an advanced level understanding of the Network Operations organization's systems and capabilities.
DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience. .
Optimizes network performance through the application of statistical analysis using a diverse set of key data points.
Provides business analysis and support for Network Operations: Generate complex ad hoc reports along with creation and presentation of high quality dashboards that provide operational visibility to the business unit(s).
Develops high quality graphs, reports, and presentations of data results. Perform statistical analyses for Network Operations business unit(s).
Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
Facilitates communication between business unit(s) and Network Operations from initial requirements to final implementation.
Identifies, analyzes, and interprets trends or patterns in data sets. Present complex data sets and information in an understandable and compelling manner.
Works on multiple projects as a project team member, occasionally as a project leader.
Coaches less experienced staff.
Performs special projects as needed and other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's Degree in Computer Science, Business Administration, and related field and/or equivalent work experience ; Cable Industry certifications
Minimum four (4) years of intermediate data query techniques and report building
Minimum four (4) years’ experience with Microsoft Office Suite including Excel and Access
Minimum four (4) years’ experience with SQL and industry-specific database systems
Minimum two (2) years’ experience creating visualizations and analysis with Tableau or similar application / tool.
ADDITIONAL JOB QUALIFICATIONS
Ability to read, write, speak and understand English
Leadership/project management experience requiring effective organization and communication skills as well as an ability to work with aggressive timelines
Exhibit exceptional and professional communication, both written and oral
Professional and courteous demeanor with ability to lead in a team oriented environment
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
Ability to present complex information in an understandable and compelling manner
Ability to learn and adapt to change
Strong business acumen
Network Operations experience a plus
Six Sigma Certification a plus
Adept at queries, report writing and presenting findings
Automate routines to improve efficiency and reduce errors
Knowledge of statistics and experience using statistical packages for analyzing large datasets
Strong knowledge of and experience with reporting packages, databases and programming
Develop and implement data collection systems that optimize data accuracy and quality
Acquire and abstract primary or secondary data from existing internal or external data sources
Employer will assist with relocation costs.
Internal Number: 267646BR
About Charter Communications
Our organization is one filled with a diverse group of hardworking people. They’re committed to helping us grow, and we’re committed to growing with them. Because making sure everyone reaches their full potential is a key part of our mission.
At Spectrum, employee wellness, comprehensive medical coverage and educational and development opportunities are of the utmost importance. Employees are also eligible for select complimentary products and services.
We’re proud to join our employees in their career journeys. Our roles are designed to develop people’s skills and keep them moving forward to the next big thing. Whether it’s in the office or off-site, there are plenty of possibilities with a Spectrum career.
Spectrum is committed to improving communities and impacting lives where our customers and employees live, work and play.
Our national philanthropic initiative, Spectrum Housing Assist, partners with nonprofit organizations and engages employees & community volunteers in order to provide critical homes repairs across the United States. We’ve set a goal to improve 25,000 homes by the year 2020. Chart our progre...ss and join us in this exciting journey by visiting our Spectrum Housing Assist website to see how our employees are improving communities and impacting lives.