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Friday Harbor Labs has an outstanding opportunity for a part time 60%FTE Computer Maintenance Technician 1.This position will monitor and respond to hardware and software events generated by complex application(s), system(s), network, and environmental support equipment at Friday Harbor Laboratories. Operate, maintain, and monitor system processes and hardware peripheral devices through system console(s) to ensure the readiness of print, disk, network, and other complex subsystems.
Under general supervision, perform routine troubleshooting, maintenance, repair, and installation activities such as replacing boards; diagnosing and correcting hardware problems; assisting senior level technicians in the routine installation of computer equipment; delivering and connecting personal computers, printers, video display terminals, etc. Assembling microscope cameras and various media systems for video, photo and stack capture on Windows and Mac systems. Analysis and conversion of various audio and video media formats to current standards.
Monitor and react to local and wide area network alarms generated from management tools, alarms generated by system consoles, hardware, and system management tools. Perform network diagnostic routines documented by professional or network technical staff. Perform network software and hardware upgrades, updates and documentation of changes associated with the current network.
Troubleshoot, maintain and update the common-use and computer lab computers, printers and associated equipment.
Assist staff, visiting scientists and students with computer software, hardware and technical issues.
Perform recovery and diagnostic routines documented by professional or technical staff. Maintain and configure application monitoring tools and related diagnostic and reporting procedures.
Operate, maintain, and monitor hardware peripheral devices and the supporting software tools to ensure the readiness of print, disk, network, and other complex computer subsystems.
Perform website updates, maintenance and conversions of older website projects to the current WordPress CMS.
Monitor and react to environmental alarms generated from monitoring hardware and software tools that support Uninterruptible Power Supplies, Fire Alarms, Water Detection Alarms, and Building Security Systems. Perform necessary related duties to minimize physical damage to network and computing equipment.
Report, record, and escalate problem events to the appropriate technical support staff, internal departments, departmental users, and vendor support staff.
May assist in automating job functions by implementing/using sophisticated software utilities and developing and writing high-level language programs using scripts, job control, or compiled languages. May provide basic level system administration support for the FHL Data Center and associated internal servers.
Maintain, track, inventory, and coordinate the ordering of consumable computer and office supplies necessary to sustain the computing environment. Maintain an inventory of spare parts and supplies.
Use electronic and network test equipment such as multimeters, digital and analog toner generators, signal probes and various multimeters/ammeters to troubleshoot computer and network malfunctions.
Perform preventive maintenance for computer, audio, video and peripheral and/or data communication equipment; test and adjust to appropriate standards.
Confer with faculty, students, staff, and/or supervisors in determining equipment problems or fulfilling service requirements;
Fabricate network and various peripheral cables for equipment communication.
Update local computer, network, A/V and microscope maintenance documentation.
May direct the work of others;
Perform related duties as required.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Two years of experience/training in computer maintenance technology or related field
An Associate's Degree in computer maintenance technology or related field OR equivalent education/experience.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
DESIRABLE QUALIFICATIONS •Familiarity with cat 5e and 6 cabling and fiber optics. •Familiarity with managed network equipment, software, VLANs and associated network testing software. •Experience with installation and maintenance of WiFi mesh systems. •Experience in troubleshooting and repair of networked office and large format printers. •Familiarity with installing various scientific software such as SPSS, SigmaPlot ArcGIS, MatLab, ImageJ, R, QCapture, FiJi and genomics software such as Blast and Phylip. •Familiarity with virtualization software. •Familiarity with network tools such as DHCP, SMB, AFP, SMTP, rsync, SFTP, SSH and others. •Database experience and familiarity with FIleMaker Pro. •Three years of information technology experience such as analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, or telecommunications or network infra-structure equipment, or providing customer or technical support in information technology. •Previous work experience in a Marine Lab environment. •Previous work experience in a dual boot MacOS and Windows environment. •Previous work experience with scientific equipment interfacing computer controllers. •1 Year experience in Help Desk and Technical Support in a college environment.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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