The Client Support Consultant is in charge of interfacing with our clients, which covers project management, issue troubleshooting and triage, as well as client's new requirements gathering for our global development team. Will be part of a young and energetic team whereas surrounded by technical excellence with multiple career paths and personal evolution.
Your main tasks will include:
Clients relationship management
Full ownership of issues and projects
First level of support and basic troubleshooting
Coordination of various setup changes and enhancements
Liaise with various teams including Sales, Product teams, etc.
Onsite / offsite consultancy, meetings, trainings upon request
Documentation of requirements or project outlines
Our ideal candidate has:
2-5 years of experience working in a financial institution, preferably in a support role
Ability to take ownership of projects & issues, and autonomously manage them in a fast-paced environment
Basic understanding of networks for connectivity issues
Knowledge of FIX protocol is preferable
Great passion for technologies: Java, SQL, Unix, XML skillset
Energetic personality with excellent interpersonal skills
Excellent written and verbal communication skills
Fluent in English. Cantonese; a plus for Mandarin
Our cultural identity revolves around:
Treating each other with respect. We communicate in a constructive way, we respect diversity.
Encouraging creativity, innovation, new ideas and being pro-active. We support our employees in exploring new options and trying new technologies, methods and techniques, we seek continual improvement.
Leveraging each other's strengths, we share, collaborate and build on each other's knowledge, we are inclusive, we engage employees at all levels and we value time spent together.
Sharing information at all levels. We are curious and open to cultural differences, we value transparency, we promote an open-door policy: everyone is approachable by all our people, no matter their job title.
**Apply via here or directly at our career site: https://itiviti.teamtailor.com/jobs/936766-technical-account-manager-fintech-hong-kong**
Internal Number: 8483142
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