Student Services Advisor & Program Coordinator(4576U) - EECS
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: 10/1/20
The College of Engineering at UC Berkeley is recognized for its educational and research excellence, consistently ranking among the top three Engineering colleges in the United States. With approximately 230 regular faculty members, 2150 graduate students and 3450 undergraduate students located in seven academic departments, Engineering is the second largest college on the Berkeley campus. Operating expenditures for the College as a whole exceed $190.5 million annually.
EECS is the largest Department on the UC Berkeley campus consisting of over 130 faculty, adjunct, active emeriti and PIR appointments, 3,450 undergraduates between the College of Engineering and Letters and Science, more than 730 graduate students, and 65 staff members. The EECS Center for Student Affairs (CSA) provides a centralized function that serves the needs of students, faculty, and staff in meeting the academic mision of teaching and research from student recruitment and admissions through graduation and alumni relations. Staff in the CSA prepare undergraduate and graduate students for leadership in the profession, perform high-impact research, and serve the campus, the State and the nation.
Reporting to the Director of EECS Undergraduate Affairs, responsibilities for this position include providing a wide range of student services duties and responsibilities for an academic department/school/college or organization. This position involves a wide range of student services duties and responsibilities for an academic department/school/college or organization. Provides assistance to the dean/chair, faculty, and students in academic advising, recruitment, admissions, financial aid, the evaluation and awarding of fellowships and block grant funds, student orientation and events, career counseling, and related programs.
In addition, this position provides scheduling, enrollment management and educational services to current and prospective students, faculty, campus constitutes, and the general public. The position also provides assistance to EECS and L&S Computer Science majors and intended majors in academic advising, recruitment, financial aid, admissions, student orientations and events and related programs. This position also oversees the recently approved Electronic Intelligent Systems (EIS) Minor, and will advise for the EIS track of the L&S CS major when it is formally approved. The position also provides assistance to EECS and L&S Computer Science majors and intended majors in academic advising, recruitment, financial aid, admissions, student orientations and events and related programs.
30% Academic Advising: Identifies and refers for resolution intricate student issues/grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises; recommends petition exceptions that affect the requirements of multiple departments; facilitates new course approval through interaction with the Coordination of College Policy, Academic Senate, or similar organization.
Provides advising to students from the two largest majors on campus: Letters and Science Computer Science and the College of Engineering EECS majors. Serves as a first-line resource for current undergraduates on departmental policies and requirements, faculty, academic resources, undergraduate research, mentoring, tutoring, scholarships, internships and career planning resources; refers students appropriately to staff, faculty, and campus units for information and assistance. Provides general advice and assistance to students on academic and major requirements, alternative academic options and similar issues. Uses electronic resources, such as departmental Piazza site and social media outlets to provide advising to students.
Provides outreach to students who are struggling most in EECS courses, referring them to resources and strategizing about how to improve study habits. This requires a high level of understanding of the coursework as well as counseling skills to build trust and make recommendations. Also handles students experiencing crisis situations and makes appropriate referrals.
In consultation with the Director for EECS Undergraduate Affairs, identifies and refers for resolution intricate student issues/grievances such as suicide prevention, stress and depression, alleged discrimination, identifies valid alternative majors for those students denied Computer Science.
Advises students on the new EIS Minor, and administrates all aspects of the minor programincluding declaration and certifying completion for annotation of diplomas.
30% Program Oversight: Within an academic department/school/college provides, and makes recommendations for, the improvement of Scheduling and Enrollment Management. This position is responsible for one of the largest and most complex scheduling and enrollment management caseloads on the Berkeley campus.
Devises curriculum planning in collaboration with chair/dean and faculty, and with other departments, to ensure students' progress through course sequences, avoiding conflicts, and ensuring compliance with campus-wide policies. Reviews course requirements and student course progression, and advises department on scheduling needs. Drafts schedule of courses to be offered each term based upon a provided course listing, enrollment trends, and faculty availability. Collects, analyzes, and provides statistics on EE enrollment trends to Chair, Faculty Scheduler and department management.
Using judgment and discretion, independently obtains classrooms for courses taking into account the requirements and restrictions of the Campus Scheduling Office, past enrollment trends, instructor preferences, equipment and facility needs, department and campus needs. Consults with Campus Scheduling Office and instructors on issues regarding obtaining appropriate classrooms and advises faculty and senior level manager on options. Works with other departments to set up cross-listed and room-shared courses. Consults with and advises faculty scheduler on student and department needs.
Coordinates Heaven Points (faculty teaching workload) for EE faculty according to department policy. Assists the Director for EECS Undergraduate Matters with programmatic matters for the division's undergraduate program in EECS, including administration, outreach, and promotion.
20% Recruitment and Admissions: Advises department/school/college on outreach strategies, and helps identify targeted institutions to meet organization's goals; coordinates, reviews and advises chair/dean and faculty on transferability and applicability of non-UC Berkeley courses.
Works with prospective majors in both EECS and L&S Computer Science. Assists with determining admissions to the Computer Science Major at the departmental level. Enlists the support of faculty in difficult admission decision cases. Serves as a liaison for faculty evaluation of pending articulation agreements with California Community Colleges.
Plans and implements outreach programs with specifically targeted institutions; advises prospective applicants on necessary academic preparation; appropriateness of program as it pertains to the prospective applicant's goals.
In collaboration with the Director of EECS Undergraduate Affairs, advises prospective majors in both EECS and L&S Computer Science. May assist with determining admissions to the Computer Science Major at the departmental level. Serves as a liaison for faculty evaluation of pending articulation agreements with California Community Colleges. Serves as the lead for Cal Day planning and is heavily involved with Golden Bear Orientation and recruiting.
Plans and implements complex, high-visibility student events, and ensures that implementation is effective and lasting. Co-coordinates Commencement reception and Cal Day; manage, catering, and enlist staff and student volunteers to assist.
Plans, designs, markets, and provides workshops for students, including transfer workshops and departmental Transfer Day event.
15% Department/School/College Policies: Advises chairs/deans on the formulation of department/school/college policy by advising them on areas needing clarification and identifying solutions; analyzes the consequences of organization's academic policies and recommends new or changed policies; recommends solutions to organization's problems without precedent.
Advises and recommends new enrollment policies to faculty in order to ensure clarity and consistency in enrollment planning. Communicates policy broadly to students using webpages, social media and one-on-one advising. Manages EE student enrollment for efficient use of classroom space and resources, and ensures students are enrolled based upon established priorities. Sets up enrollment limits, seat reservations, and other course restrictions. In consultation with faculty, drops no-shows and replaces them with the highest-priority waiting-list students.
Prepares and submits Course Approval Forms to the Committee on Courses of the Academic Senate as additions, changes, or withdrawals of courses are submitted.
Advises faculty on departmental/school/college and university policies and procedures; reviews students' progress and advises students and faculty on requirements for degree/program completion; identifies students with progression problems and recommends interventions; devises curriculum planning in collaboration with chair/dean and faculty, and with other departments.
5% Professional Development: Participates in professional student services committees that develop policies/procedures with nationwide impact.
Maintains and updates working knowledge of College and campus student affairs issues by taking appropriate classes, attending campus-wide Student Affairs meetings and networking with peers. Keeps abreast of national trends related to advising support as well as best practices in student affairs administration.
Advanced knowledge of advising and counseling techniques.
Skills in monitoring/assessing people, processes or services, to make improvements.
Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
Ability in problem identification, reasoning, ability to develop original ideas to solve problems, persuasion, leadership.
In-depth knowledge of the field's post-degree employment opportunities and practices.
Interpersonal skills. Multicultural competencies; ability to work with diverse populations.
Proven ability to create and maintain effective working relationships with faculty, staff, and students.
Ability to work as a team member.
Excellent verbal and written skills.
Strong working knowledge of departmental and college policies and procedures for undergraduate matters.
Bachelors degree in related area and/or equivalent experience/training. Master's degree preferred.
Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.