Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.
Policy and Statutory
Fully understands the policy statutory requirements embedded in the processes in which they oversee.
Has a beginning level understanding of the interconnection with upstream and downstream policy requirements.
Provides guidance and solution path to business partners based upon policy / statutory requirements.
Actively makes decisions based upon consistent application of policy
Understands the key upstream and downstream process elements that flow through their area and is able to identify key cause and effect points within adjacent areas of the end-to-end function.
Able to deliver multiple conflicting priorities
Uses established metrics to understand performance against individual, department or organizational objectives
Able to receive highly unstructured or inaccurate process inputs and deliver highly structured process outputs and decisions.
Actively engages and networks with others inside and outside the organization to address exceptions and escalations.
Recognizes potential escalations, works to resolve in advance and creates awareness
Understands the key controls and reasons for them within the process and business rules.
Ensures integrity of process controls.
Has a fundamental understanding of the design of the tools and systems the organization uses/owns to delivery its processes and services.
Process Design, Build and Test
Able to develop desk top procedures of existing processes
Able to create basic process maps for existing processes
Able to perform scripted testing of new configuration and processes.
Change & Project Management
Effectively participates on project teams
Able to lead projects of small to moderate scope
Uses formal change management tools and method
Uses formal project management tools and method
Able to train others on new processes.
Able to project influence within the organization to improve process alignment and performance.
Able to project influence to individuals outside the organization on a situational basis to improve process alignment and performance.
Decision making has a strong foundation of process, policy and risk management
Decision making considers understanding of purpose, strengths and weakness of the appropriate technology.
Able to identify and formulate the problem statement commensurate with understanding of process, policy and risk management, and technology.
Able to provide appropriate solution path commensurate with understanding of process, policy and risk management, and technology.
Actively uses performance metrics in the decision process.
End User Support
Applies effective customer service techniques
Able to work with formal help desk methods and tools.
Effectively communicates with end users to solution their needs.
Understands tiered service model
Is able to support knowledge escalations.
Raises knowledge escalations when necessary.
Effectively communicates in stressful situations.
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Understands key business drivers; uses this understanding to accomplish own work
No supervisory responsibilities but provides informal guidance to new team members
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Explains complex information to others in straightforward situations
Bachelor’s Degree related to Accounting or Finance
Years of Experience
Knowledge of accounts payable and vendor master preferably in global shared services environment
Good understanding of sub ledger and general ledger transactions
Position supports initiatives in P2P organization globally Preferred experience using SAP ECC ERP system
Able to multi-task project deliverables
Provides support to AP Manager on projects
Required MS Office skills, intermediate use of Excel.