Design best in class solution in collaboration with Technology Architecture team
Provide domain expertise in defining technology and operations strategies that enables the realization of business strategy and outcomes
Support the respective business segments in shaping their thinking towards quality and scalable solution including operating model, end to end process and client experience
Support the respective business segments in developing a quality business requirements document (BRD) including articulation of current vs to-be business process, business use case articulation, post implementation business activities (e.g. Regulatory, Compliance, SLA) and commercialization aspects
Stakeholder Relationship Management
Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
Prioritize business requests and co-create Business Roadmap with business segments
Supports Biz T&O Head for project pipeline, pre-project planning activities, QR prioritization
Supports effective business change by building relationships with business leaders, technology and operational business partners
High Level Solutioning
Develop high-level solution to illustrate feasibility of achieving target business outcomes
Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed
Initiate the implementation plan for Group T&O projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.
Change Implementation Planning & Management
Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
Lead and collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
Work with business technology services team on the smooth delivery of the solution
Review Test Strategy, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
Spot potential problems, recognize the risk impact and propose risk mitigation strategies.
Manage the communication and regular updates to business stakeholders on 'critical' production incidents and problems impacting customer and business operations
Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed
Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.
Improve systems by studying current practices; designing modifications.
Qualifications and Skills Required
Strong business domain knowledge in banking
Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
Understanding of technology and operational processes across functions / departments in the bank/market.
Resourceful team player
Familiar with change management processes and project management fundamentals
Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
Passionate, diligent and resilient individual with ability to thrive in ambiguity
Experience in scoping and evaluation - Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
Bachelor's degree in engineering/ business/ finance or equivalent
Minimum 10 years of relevant banking and/or consulting experience