Directs a team responsible for business and/or systems process analysis, design, implementation, execution or operational management. Responsible for the analysis of existing integrated processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating different processes together at all levels of definition. Directs the staff management and implementation of proposed process and procedure enhancement programs. Position is responsible for day-to-day operational and staff management of process programs. Provides overall direction to and guidance to strategic and operational activities while ensuring all projects, tasks and activities are aligned with the company standards and strategies.
Directs all activities and functions of a staff involved in the design, development configuration, customization, deployment, maintenance, and updating of a wide variety of business and system processes and procedures. Ensures processes are followed within business organizations. Oversees staff responsible for customer communication and the process results to a satisfactory level.
Manages the day-to-day staff operations of multiple business and systems processes with recognized expertise, including the operation of process-related tools. Oversees resources responsible for key process events and the fulfillment of customer requests and process deliverables through all phases of multiple process lifecycles.
Oversees a staff that provides top-level expertise to executives, customers and core business functions on a wide variety of process redesign and/or re-engineering initiatives and projects through continuous process improvements. Oversees a staff that identifies and implements new and creative business process redesigns for a wide variety of processes and strategies through facilitation and marketing.
Consults as an expert for a wide variety of processes to perform evaluations and develop recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows across multiple business processes. Consults on the evaluation of a wide variety of business processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
Oversees staff responsible for the analysis and alignment of customer vision, strategies and goals with the organization's infrastructure components including process design, product delivery, systems, organizational functions and overall business structure. Oversees the development and recommendations on possible enhancements and integration of multiple processes, tools and controls to increase the quality and optimization of business services and resources. Leads ongoing process design programs for multiple customers as an expert process consultant.
Responsible for consultation with executives, customers, peers and core business partners to develop business cases, process programs and key strategies to identify, quantify and deliver process design efforts in support of business visions, objectives and strategies. Manages and monitors process design programs.
Oversees all aspects of a staff who manage and negotiate timelines and purpose of process design programs. Oversees a project team involved with the development, implementation, administration, and operation of a wide variety of new business and system processes and strategies, which include multiple functions, product lines, and business activities. Manages, supports, facilitates and serves as a subject matter expert on post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
Oversees a team who is responsible for consultation for a wide variety of integrated complex process tools and methods in order to develop, design, implement, monitor, maintain, operate, and improve multiple business processes. Mentors, educates and trains others on the use of multiple process design techniques, methods and tools.
Directs a variety of collaborative relationships with vendors, partners and suppliers to support customer plans. Leads service evaluations regarding a variety of outside consulting service vendors.
Acts as a source of process expertise for direction, mentoring, and guidance for less experienced staff. Recognized across the organization for expertise in a wide variety of process design, process support, and process operations. Sought as a resource for resolution of the most complex design, implementation, support, and operational problems.
May help govern activities for a process program office and assist in managing program schedules and costs.
Directs a team who creates awareness strategies to help customers increase their awareness of process techniques, methods and tools to identify opportunities for performance improvements. Advises business and systems partners on the issues and problems that they will face as process implementation activities unfold. Selects process design or operations team members. Develops office-wide vision and strategies for processes.
Directs staff who serve as process consultant for all seizes of project scale and complexity as well as programs that involve or impact processes. Serves as a top-level consultant for the most complex, integrated process design projects and programs involving a wide variety of process disciplines and impacting multiple business units.
Develops the overall strategic vision for processes and provides a broad range of ideas regarding multiple process design, implementation, support, and operation initiatives. May serve in an operational authority or approval role in the execution of processes.
Position is a second level manager and had direct responsibility for people management. In addition to project deployment responsibilities include career development, performance management, and pay determination and communication.
Performs other duties as assigned.
Typical Skills and Experiences:
Education: Undergraduate degree in Mathematics, Business or related technical field preferred. Graduate studies in related areas preferred.
Experience: Ten years minimum experience in business process design or operations. Experience in leading process teams.
Knowledge: Maintains and comprehends business process operations or redesign techniques, methods and tools. Maintains current understanding of business trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and key competitors.
Skills/Competencies: Demonstrated expertise in multiple process disciplines such as insurance or financial business processes required. Demonstrated knowledge of project management concepts and techniques required. Must have an understanding of customer business environment. Must be fully competent in process development or process operations. Must have strong leadership skills with the ability to work with business teams including virtual teams. Proven ability to work with process vendors in the delivery of project solutions. Must have excellent verbal and written communication skills. Ability to make decisions and recommendations on process strategies while considering various options to business units and senior management required.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Employer will assist with relocation costs.
Internal Number: 66456
Imagine a place where you do meaningful work every day. Where the effort you put in is acknowledged and rewarded. Where your sense of purpose is discovered and fostered. Where you can be your very best self. You’ve found that place in Nationwide. We are America’s most diversified financial services organization. We’re trusted advisers for our members, offering solutions like home and auto insurance, life insurance, retirement savings tools such as annuities and mutual funds as well as business insurance, pet insurance and identify theft protection. Join something great, where you can make a difference!