Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Human Resources develops and implements our 'team members, candidates, and operational' strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, team member relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR team members, strengthen controls, and scale technology infrastructure.
The Accommodations Management team is comprised of professional consultants with expertise in various disciplines such as occupational health, behavioral health, vocational rehabilitation, human resources, employee relations, ergonomics and disability management. We are seeking a qualified candidate to join our team of multi-disciplinary professional consultants that interface daily with team members, managers, HR professionals, legal partners, healthcare providers, disability administrators and risk management staff.
Accommodations Management works with both team members and supervising managers in facilitating an interactive process to explore job modifications and accommodations. A collaborative approach is used to seek successful solutions and reasonable accommodations to help our team members or job seekers (internal and external) with disabilities or medical restrictions successfully perform their jobs or in the job application/hiring process.
The Accommodations Consultant will be responsible for consulting with and assisting team members requesting job modifications/ accommodations. Designs, develops, and implements products and services related to come-to-work, return-to-work and stay-at-work initiatives. Provides specialized consultation and subject matter expertise in evaluating requests for accommodation in compliance with state and federal laws. Interprets and applies specialized knowledge to effectively manage accommodation requests and ensures consistent application of Company policies and practices. Educates team members and provides coaching for managers and Human Resources colleagues related to job accommodation process. Works with supervising managers to implement job modifications/accommodations and coordinates implementation at the worksite. Assists team members requiring a job search when reasonable accommodation cannot be accomplished within current job assignment. May assume project management responsibilities.
KEY JOB RESPONSIBILITIES:
Consultation with team members, job seekers, managers and other partners on a variety of accommodations related requests
Individual analysis and timely recommendations of accommodation requests on a case by case basis, including engaging in the interactive process
Engage key partners as needed, including Human Resources/Employee Relations, Healthcare Providers, Disability Administrator, HR Policy and Corporate ER, Corporate Properties, Risk & Insurance Management/Workers' Comp, Employee Assistance, Law department and Leave Management
Timely and comprehensive case management of complex accommodation requests
Educating managers and the HR community on the accommodations process and its relation to ADAAA and other federal regulations, state statutes and local ordinances
This position was posted in the preferred locations of Phoenix, AZ and Charlotte, NC. However other locations within the WF footprint may be considered.
2+ years of experience in one or a combination of the following: human resources consulting, vocational rehabilitation, occupational health, leave management, or behavioral health demonstrated through work or military experience
Knowledge and understanding of PeopleSoft
Knowledge and understanding of Americans with Disabilities Act (ADA) specifications and practices
Knowledge and understanding of Wells Fargo Human Resources Help Desk (HRHD)
4+ years of human resources consulting experience
Experience interacting positively with difficult or irate customers
Solid conflict management and decision making skills
Senior Professional Human Resource Professional Certification (SPHR)
Excellent verbal, written, and interpersonal communication skills
Solid critical thinking skills
Ability to exercise independent judgment to identify and resolve problems
Strong collaboration and partnering skills
Superior project management skills
Solid negotiation skills
Ability to interact with a diverse team
Strong organizational, multi-tasking, and prioritizing skills
Other Desired Qualifications
Knowledge and understanding of disability management, return-to-work strategies, ADAAA and related state and local statutes
Knowledge and understanding of workforce policies, employee relations, FMLA, Workers' Compensation, and/or ergonomics
Certified Professional in Disability Management (CPDM)
NC-Charlotte: 8740 Research Dr - Charlotte, NC AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5551814-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo