Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
We are currently seeking qualified applicants to be part of Enterprise Contact Technologies - Production Support Organization. Applicants will be performing a variety of duties on a day-to-day basis including test and production support.
Duties are varied and may include one or more of the following:
Participate in the development and implementation of technical support strategies and plans
Provide technical expertise for complex technical production issues related to Contact Technology applications running in Mixed Operating System, Private and Public Cloud solutions environments
Participate in the creation of requirements for automation, monitoring, diagnostic, simulation and other tools to maintain, enhance and/or restore services
Linux systems administration
Scripting and automation using Puppet, Perl, Python, PowerShell etc.
Insures systematic approach to problem solving in complex software environment
Work on maintaining automated build and release deployment solutions (such as TFS, Jenkins as UDeploy),
Utilize source control tools on the daily basis such as TFS, Git, SVN
Develops new documentation, departmental technical procedures and user guides.
Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan.
Working in IP Telephony and Interactive voice handling technologies is a plus
5+ years of experience working in managed services as demonstrated through work, military, or education
3+ years of experience working in managed services as demonstrated through work, military, or education
4+ years of UNIX experience
3 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
3+ years of experience working with middleware vendor messaging technologies
Experience supporting technology at an enterprise-level
Ability to interact effectively at varying levels of the business and technical organizations; including management
Strong team or technical leadership experience
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of lifecycle management, including implementation, maintenance, patching, health checks, capacity planning, and decommissioning
Knowledge and understanding of project management and implementation
2+ years of Puppet recipe writing experience
3+ years of Splunk experience
3+ years of Telephony experience
4+ years of Windows OS administration experience
Experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
Experience utilizing PowerShell, Bash, Perl, or Python to automate complex manual tasks
Knowledge and understanding of AppDynamics
Flexibility to work in a 24/7 environment, including weekends and holidays
Ability to travel up to 10% of the time
AZ-Chandler: 2600 S Price Rd - Chandler, AZ CA-SF-Financial District: 333 Market St - San Francisco, CA NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5551745-4
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo