Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office work flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This role interacts with clients daily and may participate in client appointments to take notes and deliver messaging.
The Client Service Specialist works closely with the advisor to complete transactions for clients, research and resolve issues that affect clients, submit all new business, insurance and transfers, track all business, letters, transactions, transfers, and insurance to ensure all are complete and correct, help support other members of the staff including the client service associates with questions from clients and preparing forms for new business items.
Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned.
80%Client Service/Business Management
Responsible for preparing and summarizing client meetings, completing service checklist, organizing and printing out appropriate reports, and providing follow-up. Provides necessary client follow-up from initial client appointment.
Prepares and ensures financial advisors' new business paperwork processes successfully, including preparing forms, obtaining appropriate signatures, and tracking new business.
Complete any business passed to you from advisor including applications for new business, account maintenance, applying funds in the form of checks to appropriate accounts, and placing trades as directed from advisor.
Make brief notes each day in client management software concerning trades, transactions, follow up, and tasks for others.
Assist the advisor, client service representatives, and office manager with various tasks throughout the day.
Sit in client meetings to take notes as well as call clients for explanations of issues or for trade authorizations including email/letters for new applications as directed by the advisor.
Communicate issues we have with HO to the advisor and provide feedback they can act upon.
Schedule client appointments and check-in calls on follow up items.
Composes and responds to routine correspondence.
Uploads digital documents, scanning, and electronic file maintenance.
Accepts and performs other duties as assigned.
Impact Financial Group is a private wealth advisory practice of Ameriprise Financial Services, Inc.
It is preferred, but not required that the candidate holds the FINRA Series 7 & FINRA Series 66 license.