About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Country Process Ownership The Director, Risk & Control will assist the Country Process owners/ maybe the CPO delegate for the designated country and will be accountable for the end to end business processes and are responsible for:
Identification and management of the end to end processes as defined by the combined CB and GB Process Universe and associated risks for the activities carried out by the business (including hubbed or outsourced).
Implementing CAS (Control Assessment Standards) to monitor the effectiveness of the controls and standards governing the end to end process.
Being accountable to the Group Process Universe Owner, framework and policy owners and implementing the control requirements applicable to the process.
Escalating significant risks and issues, through Regional Heads, to the Process Universe Owners, relevant Risk Framework Owners or Policy Owners.
Responsible for maintaining an awareness of the wider business, economic and market environment in the country / countries which the Group operates.
Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation actions.
Responsible for contributing to and ensuring adoption of COO / Banking Platform initiatives in the country / countries.
Responsible for ensuring adherence to specified BAU operational risk deadlines, along with the consistent execution of CST / KCI for relevant processes in the country.
Responsible for being a key escalation recipient for the business for all operational risk related incidents and queries that arise in the country.
Ensure risk ownership over centrally / GBS performed validation checks is retained at the country level - specifically ownership of residual risk evaluations and associated remediation activities.
Responsible for coordinating with stakeholders in the country, region and group to increase transparency and share key developments, learnings and best practices.
Responsible for supporting the business in the country in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence.
Identify non-standard processes and ensure appropriate control mechanisms are implemented and approved.
Responsible for regular dialogue with Commercial Banking, Global Banking and country compliance teams to ensure that Country Teams in the region are informed of product changes, regulatory changes, new policies, compliance reviews and audits.
Continuously evaluate and identify operational risks for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks across the region.
Responsible for raising awareness of business controls, governance and supervision responsibilities amongst relevant staff in the country and ensure an appropriate culture amongst all staff in this regard.
Responsible for ensuring compliance with policies applicable to Commercial Banking and Global Banking which impact operational risk. Challenge processes, procedures, and policy together with Regional Heads, if there is opportunity for efficiency improvements.
Responsible for speaking out on emerging risks for the businesses across the country.
Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for business staff and country Risk &Control Teams.
Supporting Regional Heads in conducting peer reviews within or across the regions.
Engage with other Regional Risk & Control Heads to share and drive adoption of best practices and provoke thought leadership.
Responsible for developing strong working relationship with country, regional and global stakeholders to facilitate end-to-end investigation of business issues.
Responsible for providing guidance to the business on working towards an advanced MCA, driving improvements in year-on-year average MCA ratings.
Responsible to work with multiple stakeholders to cover the other PRTs within the ERMF that are discussed at the BRF (example, Cyber, Fraud, Compliance, Legal risk etc) as well as manage transition risk during the R&C setup and also CCIB alignment.
Oversee the effective running of Country CB & GB Risk Forum (BRF).
Responsible for ensuring adequate governance and oversight of operational risk in the country, through the escalation and appropriate resolution of risk exposures to the Country Risk Committee (CRC)/ Enterprise Risk Committee (ERC) and Non Financial Risk Committee (NFRC) as required.
Responsible for escalation of issues, blockages, challenges and trends to the Regional Head, Risk & Control and Country business head (s), as required.
People and Talent
Responsible for driving appropriate culture and values within the country team (s). Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for Commercial Banking and Global Banking staff.
Responsible for effective management of the Country Risk & Control team, acting as a key point of escalation, identifying generic and operational risk issues and mitigating these effectively. Ensure the adoption of best practices for Risk & Control in the country / countries, acting as a role model - developing country-level Risk & Control career path, providing guidance where required.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the business in the region. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the first line operational risk team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters in the country.
Commercial Banking and Global Banking Heads in the country.
Regional and Country COO
Regional Head of Risk & Control
Business & Country Compliance teams
Operations (GBS / GTO)
GBS Hub Teams
Country CFCC team
Regulators and their appointed auditors(where applicable)
Embed Here for good and Group's brand and values in first line operational risk management.
Our Ideal Candidate
Academic or Professional Education/Qualifications; i.e. standards required for roles
Licenses and Certifications/accreditations; i.e. internal/externally required
Professional Memberships; i.e. required for roles for continuous development/ improvement/awareness of current practices etc
Bank training; i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific,
Languages; i.e. those required for roles
Knowledge of Commercial Banking, Global Banking, Transaction Banking and Financial Markets products - to enable assessment of cross-business issues.
Relevant business experience in operations, business analysis or project management.
Clear understanding of the Bank's Operational Risk Framework and also the overall ERMF or equivalent experience gained in other organisations.
Knowledge of the credit and credit monitoring processes.
Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships.
Strong analytical skills, detail-focused with the ability to interpret large volume of information.
Problem solving skills with ability to influence across all levels of business.
Ability to independently drive initiatives with minimum hands-on supervision.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.