All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
The Harborview Behavioral Health Institute has multiple outstanding opportunities for a full-time, day shift, CARING CONTACT PEER NAVIGATOR (Peer Counselor/Community Health Worker).
Under general supervision, the Caring Contact Peer Navigator is an individual who ideally self-identifies as a consumer of behavioral health services and is well-grounded in their own recovery. They model resiliency in overcoming obstacles common to those with behavioral health conditions. This position will serve a wide diverse population of clients, all of whom have presented in partnering emergency departments or inpatient psychiatric units and have attempted suicide or experienced a suicidal crisis. They will help persons navigate through subsequent crisis, identify goals that promote recovery and resiliency, and will assist in identifying services and activities to help them reach these goals and provide the support needed to accomplish them. This position will also help to coordinate enhanced services to domestic violence victims and their families.
This position had an anticipated duration of 16 months.
Serves as a role model demonstrating resiliency in overcoming obstacles common to those with behavioral health conditions and suicidal crisis
Assists consumers with identifying goals that promote recovery and resiliency and assist practitioners with identifying services and activities to help consumers reach those goals
Assists consumers with voicing interests and goals through appropriate channels
Follows up and maintains contact with program participants
Assesses ongoing need and frequency of contacts for program participants
Conducts real time telephone or live contacts with program participants
Follows up with those who are unable to be reached and those who do not show up for an appointment with their outpatient provider
Engages family members and significant others as natural supports
Directly addresses patients’ thoughts about suicide at every interaction, using motivational enhancement to increase the likelihood of continued engagement and further treatment
Encourages participant use of digital health solution, Jaspr at Home, to increase skills and effectively distract from crisis
Works in conjunction with all agency programs and project partners to collaboratively serve the program participants
Performs outreach services in support of case management, supported housing, and supported employment programs
Assists in coordinating enhanced services to domestic violence victims and their families
Attends relevant meetings, including bi-weekly partner meetings
Gathers GPRA data per collection protocols at intake, follow-up and discharge
Performs other related duties as required
High school graduation or equivalent and two years’ experience in a behavioral health organization or consumer/peer run organization; or equivalent education/experience. AND
Peer Counselor Certification (Department of Behavioral Health and Recovery) OR Community Health Worker Certification (Department of Health) AND
Within 7 days of employment and depending on job requirements: must apply for Agency Affiliated Counselor Registration/License with the State of WA (Dept of Health), and have obtained this credential within 60 days of hire (RCW18.19.210).
Complete training for Caring Contact Peer Navigator within 90 days of hire
May need a Washington State Drivers License
Lived experience in active recovery 1+ year from challenges such as mental illness, substance use disorder, or history of domestic violence
Exceptional communication skills, written, oral, and telephone
Experience interacting and communicating with a diverse population, using sensitivity, tact, and discretion
Demonstrated computer experience and proficiency, preferably in a Windows-based environment
Maintains the highest standards of confidentiality, professionalism, and ethical conduct
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.