Administrative Information Technology Services (AITS)
University of Illinois System - Urbana
The University System Office seeks a Deployment Specialist to be part of the Deployment team. The Deployment Specialist is responsible for providing IT Service Management support, which includes the deployment of IT infrastructure and applications into production. The Deployment Specialist reviews AITS production change requests, helps with IT release management, assists in the coordination of rollouts of administrative systems, and troubleshoots unplanned outages.
The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.
Duties and Responsibilities
Build and execute detailed rollout plans that include detailed timetable of events, tasks, responsibilities and back-out plans.
Communicate to customers and support staff the rollout plans, impact and testing needs.
Coordinate functional, operational, performance, and integration testing for all production changes.
Function as subject matter expert (SME) for the Change and Release Management processes.
Promote understanding of and adherence to change procedures and counsel IT staff regarding change management and change requests.
Build an understanding of the overall infrastructure and technologies used by enterprise applications at the university.
Facilitate the day-to-day operational execution of the Change Management process (e.g. Change logging, prioritizing, scheduling, monitoring).
Execute scripts and procedures in test environments and verify results with clients and requestors for sign-off.
Execute scripts in production environments in support of the change management process.
Migrate batch, web, and infrastructure components into production environments following AITS standards and procedures.
Provide front line support for production processing, including monitoring, troubleshooting and migrations.
Provide on-call rotational support for 24/7 departmental/enterprise administrative IT systems. The position requires a high level of service, and when on call, the individual must be reachable and able to respond to issues/problems within published service response times (either from the employee's office location or remotely).
Perform other duties as assigned appropriate for a Deployment Specialist.
Education and Experience
Two years of progressively more responsible work experience in an Information Technology (IT) related profession. College course work which included Information Technology (IT), IT Management, or a closely related discipline may be substituted as follows: 60 semester hours or Associate's Degree equals one (1) year, 90-120 semester hours or Bachelor's Degree equals two (2) years.
Bachelor's Degree in related field
Three years of professional IT experience.
Experience with Oracle SQL/RDMS
Experience with Linux or Unix Operating systems
Project management experience.
Knowledge, Skills and Abilities
Excellent verbal and written communications skills to effectively interact with University and departmental officials/staff.
Strong organizational skills and attention to detail.
Excellent problem-solving skills to address difficult, complex issues.
Ability to work independently, be a self-starter and to exercise good judgment and discretion in the performance of all work assignments.
Ability to multi-task and prioritize work accordingly to meet deadlines while staying on task with daily assignments.
Excellent consultation and facilitation skills.
Ability to understand the "big picture" to provide long-term resolutions.
SALARY AND APPOINTMENT INFORMATION This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12 month service basis. The expected start date is as soon as possible after September 23, 2020. Salary is commensurate with experience.
Applications must be received by September 23, 2020. Apply for this position by going to http://jobs.illinois.edu. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:
Step 1) Submit the Staff Vacancy Application.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload the following documents:
resume (months and years of employment must be included)
academic credentials (unofficial transcripts or copy of diploma may be acceptable) for all degrees attained (if you want to specifically spell out bachelor’s, master’s, and doctorate degrees here, you can)
names/contact information for three references
In order to be considered as a transfer candidate, you must apply for this position by going to http://jobs.illinois.edu. Applications not submitted through this website will not be considered. For further information about this specific position, contact Melissa McMullen at [email protected] For questions about the application process, please contact 217-333-2137.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.