Position Description: UCLA Anderson's Executive MBA (EMBA) and Fully-Employed MBA (FEMBA) programs are nationally-recognized, self-supporting degree programs that each offer one section (~70 students) per entering class year in a hybrid format. Anderson Computing & Information Services (ACIS) provides information and technology services to the Anderson School of Management. Under the direction of the Associate Director of Academic Technology Solutions at ACIS, Executive Dean of EMBA, and Assistant Dean of FEMBA, the Instructional Design and Technology Manager will have responsibility for identifying programs and courses that may best utilize online/hybrid instruction and will take responsibility for the design of, and aligning of resources for, these online/hybrid courses and class sessions. In doing so, the Instructional Design and Technology Manager will work directly with Anderson faculty and staff to assist in program and course design/development and will advise on best practices for online and in-person instruction in a hybrid learning environment. The incumbent will be expected to maintain strong stakeholder relationships with faculty, program leads, and students, and will manage projects through to completion, providing first-rate customer service to internal and external customers.
They will also be responsible for establishing best practices for online/hybrid course design at UCLA Anderson and for developing assessment tools to measure the effectiveness of online/hybrid courses and programs. The Instructional Design and Technology Coordinator will consult with faculty, staff, administrators, and students to determine optimal online/hybrid educational content and formats. They also provide learning design and instructional technology support to about 400 Anderson School faculty and staff and 2000 students in various academic programs. In conjunction with the Academic Technology Solutions (ATS) team at ACIS, which is made up of both full-time staff and student workers, incumbent advocates and supports the use of technology in support of instruction, design, and learning, which includes hardware, software, and A/V equipment, in Anderson classrooms and other physical, as well as on-line and digital learning spaces, including media production studios. The ATS team serves as the 2nd tier support to the ACIS Helpdesk, handling inquires related to academic technology, such as video and web conferencing, classroom A/V equipment, learning management system, course evaluation, productivity and collaboration software, media production, and instructional design. ATS works closely with other internal teams within ACIS, as well as external stakeholders, to ensure issues and requests are resolved as quickly as possible.
The employee will perform hands-on support tasks, resolve technical problems, monitor service ticket system and email inboxes, program and operate A/V systems, develop middleware to integrate backend software systems, and provide training and documentation to Anderson and guest users. This position will have frequent interactions with Anderson staff and faculty to understand course objectives and technical requirements and to provide direct support including setting up, configuring, programming, testing, and troubleshooting A/V equipment, network, computers, and software systems in classrooms and other learning spaces for instructions, seminars, workshops, and conferences. This position will provide support for in-class web/video conferences and coordinate and assist with instructional recording and live streaming activities. Incumbent is expected to work outside of normal office hours and/or weekends to support classes when needed. The Instructional Design and Technology Manager will understand the standard features and functions of Learning Management Systems (LMS) and related technologies.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.