The mission of Information and Technology is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University's mission, IT will deliver an infrastructure of technological services appropriate to the requirements of the campus community.
Job Summary Final Filing Date : 10/07/2020 Salary Range : $6,608.33-$14,808.33 (Grade 25) Salary Frequency : Monthly Appointment Type : Career Percentage of Time : 100% Shift Hour : 40 Hours Location : Alhambra Cannery City : Sacramento, CA Union Representation : No Benefits Eligible :Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
THIS IS NOT AN H1- B OPPORTUNITY Qualified candidates may be interviewed at any time.
UC Davis Health Information Technology (UCDH IT) accomplishes planning and implementation activities to provide computer systems to service the Health System's needs for teaching, clinical excellence, and research. The Client Services team is responsible for planning, deployment, maintenance, lifecycle management, troubleshooting, and support for client devices. Team also supports the device connectivity to the network, the applications, and the databases as well as locally installed business productivity applications. The department provides technological leadership and support for the cost-effective use of computers, software and networking including installation, training and problem resolution.
Under the general supervision of client implementations supervisor, the Technical Project Management Professional 4 is responsible for overseeing and participating in design, development and overall client services project deployment and support. Under minimal direction, this position will act as a lead for multiple project work streams, testing, validation and deployment during go-live. The incumbent is a recognized technical expert and is responsible for all aspects of deployment and supporting the client desktop environment and business applications of Information Technology department. This includes but not limited to, new facilities client infrastructure deployment, strategic planning, budgeting, level-3 technical escalations, project management, customer relationship management, technical guidance, client systems planning and Implementation, and other special projects and new initiatives as assigned.
Experience in managing projects using sound project management methodologies, principles and techniques.
Proven analytical and organizational skills to assess, analyze, organize and monitor project progress and risks.
Demonstrated experience in successfully organizing and managing multiple projects, varying workload in a dynamic team environment and coordinate resources in a matrix environment.
Experience in conducting technical assessments, preparing reports, and recommend results and solutions, concisely and clearly.
Proven experience with sound and independent decision-making skills
Proven experience working with IT equipment, including but not limited to computers, printers, monitors etc.
Excellent written and oral communication skill, along with interpersonal skill to handle issues with tact and diplomacy.
Proven project documentation skills (written) including but not limited to meeting-minutes, assessments, charters, plans, metrics, resource logs, issue logs, status updates and project closing documents.
Experience working in a healthcare or customer service organization.
Possess strong customer service skills and ability to maintain focus on tasks or issues on hand.
Skill in establishing rapport and credibility with others to convey a professional, collaborative and customer-oriented attitude.
Working experience supporting and interacting a wide range of administrators, faculty, staff, along with external vendors and other university campuses.
Experience with creating and maintaining technical and support documentation.
This Must be able to work extra hours (nights and weekends) if important development or deployment is behind schedule or the correction of problems with operational systems is considered critical.
Valid California Driver's license.
Must be able to lift up to 40lbs.
Speak, hear and see well enough to perform system configurations and telephone consulting. Must be available for 24-hour a day on-call rotation.
Position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
EEO The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.