Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today!
Want to learn more about our company? Visit www.northerntrust.com
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This role will report directly to the Head of GFS UK Relationship Management and will have responsibilities covering the management of one or more GFS UK client relationships along with line management of one or more Relationship Managers. The key responsibilities of the role include driving sales and profitability, establishing ties with key client decision-makers, understanding the client's strategic goals, providing leadership for client driven product development initiatives, ensuring client satisfaction levels and establishing and maintaining relationship plans. The successful candidate will be responsible for:
Driving sales and profitability management by ensuring long-term profitability of client relationships; cross-selling of additional products and jurisdictions to existing clients; pricing of new and additional business opportunities for existing clients; and conducting fee negotiations
Developing a complete understanding of client's business, objectives, goals and market challenges, and ensures relationship plan is consistent
Providing Client Service Management by working closely with the Client Service Delivery Manager/s and Service Managers and other stakeholders within the operational teams to ensure smooth service delivery, and actively participate in project's covering client fund launches, mergers and closures, working closely with the various product teams
Ensuring Risk Management by identifying, documenting and managing client-related risk issues; negotiation of contracts; managing service delivery with awareness of internal and external compliance requirements; awareness of product/counterparty credit/client credit risk; and ensuring adherence and understanding of Northern Trust's KYC/AML/TCF procedures
Educating clients on emerging issues, bank products and services, regulatory/tax changes, and the general environment, advising the client of the impact on the client's business and on our own services
Direct management of one or more Relationship Managers within the GFS UK Relationship Management team, conducting the performance management process, identifying training and development needs and input to performance standards for the team.
Active participation in the GFS UK Relationship Management leadership team.
The competencies we seek include:
Effective verbal and written communication
Extensive client facing experience
Technical / digital proficiency
Management of direct reports
The successful candidate will benefit from having:
Experience in financial client servicing, relationship management, sales and/or marketing
Extensive knowledge of the funds business and fund structures including Middle Office Outsourcing, Fund Administration and Global Custody (onshore and offshore fund structures) usually acquired through related work experience
Extremely strong interpersonal skills to deal with 'C' Suite client representatives and Executive Management within NT.
Previous exposure to and comfort with dealing with client management
Highly articulate with good communication skills. Good networking contacts and abilities
Ideally have worked extensively with investment management outsourcing and fund administration clients
A good understanding of the current IT and Data landscape as it pertains to the services provided to enable meaningful discussion with clients and understanding of the clients strategy.
Ability to present and motivate. Excellent project management skills
Team management experience
Working with Us: We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. In return, we will support you with your personal and career goals in a number of ways: Financial - Life Assurance, Disability Plan, Pension/ Gratuity, Annual Pay Review Work Life Balance - Flexible Work Options, Incremental Annual Leave, Community Volunteer Days Health & Wellbeing - Private Medical Insurance, Active Sports & Social clubs (lunchtime and after-work groups), Employee Assistance Program Professional Development - Clear Career Path, Education Assistance, Recognition Programme, NT University (wide range of online, virtual & in-house training options) and employee-led Business Resource Councils dedicated to diversity and inclusion initiatives. And Finally We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.