Director - Consumer Bank - Head of Segment and Digital Value Proposition
September 10, 2020
Job Details The Head of Customer Segment, International Personal Banking & Digital Value Proposition manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.
This is a senior role which is part of the Global Product Team, with ownership of retail customer propositions, product strategy, product positioning, business management, sales enablement, and partnership/alliance development and management
This position will have significant senior-level exposure and play a leading role in managing the current customers portfolio and product set, and determining long-term strategy as well as the allocation of investment dollars to execute the strategy globally
As a Global Product Manager this role will oversee product strategy for a portfolio of solutions and services, including retail customer acquisition, portfolio management, client engagement, product cross-selling and organizing client events.
The role will also be responsible for Customer Experience, defining our strategy and overseeing the execution of the underlying initiatives
The role will also take care of the digital value proposition which includes the digital client journey development, coordinating with technology, operations and product teams to develop a digital platform that can enhance the client's digital experience.
This role will be required to drive action across the organization (esp other functions: Operations, Technology, Sales, Control Functions etc) in order to achieve goals and ensure that a BAU operational model is in place
The Global Product Manager will also lead development and expansion of partnerships and alliances within the product ecosystem to create innovative and turn-key solutions between Citi products and other players in the ecosystem
P&L Management (reporting and analyzing financials to ensure goals are being met)
Management will look to this person to be an evangelist for the product both internally and to the marketplace
The successful candidate must be both a leader and a team player, working with regional Segment teams, Product teams, Product Sales and Account Management, and functional teams globally
The Global Product Manager will also work with internal partners to drive the visibility and positioning of the product
The product manager will also manage customer-level relationships
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
15+ years of experience, including 8-10+ years' managerial experience
Knowledge of industry players and ecosystem, as well as industry networks preferred
The incumbent will work closely with regional product teams to set and track annual spend and revenue targets, and will be expected to support client discussions to help drive wins, program growth and new deal ramp
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