Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The University Advancement systems replacement program is a multi-year program designed to improve Wash U’s operational excellence and ability to make insight driven decisions focused on University Advancement activity. ADIS is the system of record for Washington University alumni and donors, and stores biographical, relationship, transactional, research and activity data for constituents. Critical system functionality supports fundraising and engagement efforts.� The University Advancement systems replacement program includes replacing ADIS with a vended, cloud solution, in addition to other identified related systems.
The Senior Director, Advancement Systems Technology Lead serves and is accountable as the strategic and directional leader for technical aspects of the Advancement systems replacement program.� The program is working across multiple technology platforms and technical environments that require a level of alignment and coordination to ensure that they are sustainable, supportable, and operationally effective post go-live.� The technology lead is responsible for integrating technology decisions within the program to ensure that there is alignment with the University’s strategy and standards as we support the systems implementations and plan and prepare for ongoing management and support.� The role is designed to organize decisions, make recommendations to leadership, and ensure that the teams and technical resources are aligned to the set direction and that areas that become in conflict with that direction are addressed strategically.
PRIMARY DUTIES AND RESPONSIBILITIES:
Data Integration (Salesforce, Mulesoft (API), and Alignment with Enterprise Applications).
Security (Role Based Structure & Strategy).
Data Conversion (Legacy to Salesforce, Data Warehouse).
Reporting (Alignment on Tools across platforms) including leading efforts to build and support an operational reporting environment.
Data Warehouse (Alignment with Data Management Team).
Data Governance (Alignment with Data Governance leadership, integration into the program).
App Development (Alignment with Salesforce and Enterprise Applications).
Strategy & Leadership
Responsible for the development of an overall technology strategy for Advancement Systems that is focused on supporting the shift to the cloud, leveraging modern (non-proprietary) technology to support a sustainable, supportable, and adaptable platform for the University.� The strategy should align technical components across the program as well as integrate with the other cloud platforms and efforts within the IT and Enterprise Applications organizations at WashU.
Accountable for working with leadership in both the program and IT to ensure that the strategy is understood and maintained throughout the course of the program.� Ensure that the right resources and leadership are involved in the development and changes of the strategy.
Responsible for leading the planning process for the implementation of the strategy across the program and organization.
Accountable for working directly with project and program management to ensure that program and project plans are aligned with the strategy and are not at odds with each other.
Accountable for the continuous improvement and adapting of the strategy as changes occur, or new impacts are discovered that must be addressed in order for the program and other initiatives to remain on track.
Technical Resource Planning & Coordination
Manage the technical leads to ensure that they are defining necessary activities, work plans, working with project managers, and providing timeline updates.
Actively manage issues that arise with the leads and various project work tracks that fall under the scope of this role.
Work with the leads and project managers to evaluate the project and strategy needs to define resource needs, timelines, and identify options.� Ensure that resource needs are communicated quickly and appropriately to the program office.
Engage directly with vendors where necessary to define scopes of work, resource needs, conduct interviews/screenings, and address problems where they arise.
Ensure that recruitment is proceeding on resource needs to ensure that the projects and work efforts remain on schedule.
Serve as an escalation point for the leads for project resource issues when they occur.
Coordinate with the IT organization on resource issues, development, planning, and overall direction.
Team and Organizational Alignment
Regularly meet with the technical resources assigned to the various project tracks to ensure they remain aligned to the defined direction, and keep them aware of what is going on in other areas that may impact them.
Accountable for pulling together technical teams as issues and/or needs arise to gather input discussion challenges, and facilitate to resolution.
Accountable for partnering with leadership in the IT organization to ensure that alignment is maintained through changes and updates.
Responsible for ensuring that needs and demands that are arising outside of the program are understood and incorporated where necessary.
Actively engage with the IT organization on a regular basis to share updates, discuss progress, acknowledge lessons learned, and address challenges.
Accountable for ensuring that once decisions or direction are set they are maintained. Serve as the facilitator/manager of those decisions.� Ensure that there are rules and process for the evaluation of items that conflict with the stated direction or decision.
Convene and lead necessary groups to either evaluate new decisions or re-evaluate a stance that has been taken.� Ensure that the group(s) come to resolution.
Exercise appropriate judgement in implementing decisions and maintaining direction.
Issue & Escalation Management
Serve as the primary escalation point for technology related issues in the program.� As issues arise in the projects, project managers should work with appropriate leads, and this roles should serve as the primary point of escalation of technical issues prior to them going to the program office.
Ensure that issues are logged, assigned to the correct resources, and are being addressed and mitigated in a timely fashion.
Ensure that appropriate issues are escalated to the program office for decisions or decision making by the executive committee.
Ensure that all appropriate parties are aware of relevant issues that are occurring and where they are in the process of resolution.
Pull together appropriate groups to identify options for resolution of issues where necessary.
Recommendation & Decision Management
Ensure that decisions needed are identified and effectively defined along with appropriate options.
Ensure that timelines and impacts of decisions are understood and effectively articulated so that non-technical resources can understand the need and what the options are.
Represent the technical teams to the executives where necessary to facilitate decisions and approach discussions.
Perform other duties as assigned.
Bachelor’s degree in quantitative field with 10 years of progressive experience in information technology working within a complex organizational structure including coordinating the work of others.
Ability to engage business users to use new and better administrative technology solutions.
Supervisory experience, including hiring and mentoring a high-performance team.
Proven experience developing technical/organizational strategic plans and approaches for applications, projects, roadmaps, and engaging with the organization, vendors, consultants and others to develop. Experience socializing and articulating strategies to teams, executives, and other organizational leaders.
Excellent understanding and experience with administrative systems and services including implementation of both vended and custom developed solutions
Experience with technology project lifecycles (i.e. business process analysis, design, programming, implementation, and on-going support of business solutions)
Experience in growing and managing teams responsible for support of enterprise administration applications; defining, scoping, implementing, and managing technology solutions.
Experience coaching resources that may or may not report to you in order to development them as project team members and deliver.
Experience in establishing and leveraging organizational and technical governance processes.
Experience leading, contributing, and organizing teams, strategies, and plans for large development/implementation style initiatives.
Must exercise good judgment and common sense in determining priorities.
Ability to quickly adapt to changing priorities and strategy and negotiate competing priorities.
Must possess excellent interpersonal skills when working with internal and external contacts.
Must be able to establish objectives, prepare action plans, and communicate such plans clearly and effectively to all staff levels (leadership, technical, and clerical); excellent time management, resource planning, and project management skills are required for seeing projects through to completion.
Must possess strong business analysis skills and excellent technical background to allow understanding and employment of technology solutions in business functions.
Must be flexible and willing to work extended hours as necessary, and recognize the need to do so.
Background with business information at management level preferably in academic and/or advancement environment.
Excellent organizational and communication skills both verbal and written.
Excellent communication and motivation skills and ability to interact appropriately with senior level colleagues and partners.
Demonstrated ability to work collegially and collaboratively with diverse internal and external constituencies.
Exceptional listening skills with the ability to separate objective and subjective messages and to align the decision-making criteria of multiple individuals.
Demonstrated strong customer service skills with ability to establish credibility and trust with personnel at all levels and from multiple disciplines.
MBA or MS in quantitative field.
Certified Salesforce Administrator.
Experience working in higher education and or advancement.
Experience in a higher education technology environment, particularly experience with Blackbaud, Ellucian, or Salesforce products.
Experience developing IT strategic plans.
Experience functioning as a CTO or in a CTO style function for a large organization.
Experience with Applicable Technologies (i.e. Salesforce, MuleSoft, Azure).
Experience in organizations with multiple divisions or locations that operate with a high level of autonomy.
Leadership and project management experience with an enterprise-level system implementation.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Department of Advancement Systems Technology Lead - University Advancement. This position is for the Danforth Campus.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.