As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
Office of Research Information Services (ORIS), a division of the Office of Research, coordinates, develops, and supports electronic research administration for faculty and staff at the University of Washington. Goals include:
Improve service to Principal Investigators (PIs) and research and administrative staff, enhance their ability to obtain funding, reduce their workload, and streamline the processing of their proposals.
Provide authorized individuals with convenient access to timely information on the status of proposals and awards.
Increase the efficiency of the research community to meet growing workload and compliance demands with limited resources.
Maintain the University of Washington's position as a leading public research University.
The Office of Research Information Services (ORIS) has an outstanding opportunity for a Web Project Manager.
The Web Project Manager is responsible for business analysis and project management for the UW’s Office of Research website (www.washington.edu/research), as well as associated websites and web applications. The UW’s research community on all three campuses utilizes this high-profile collection of WordPress sites to access critical information and conduct their work. The site is also an important vehicle for communicating about the research enterprise to the UW community, peer institutions, and the general public.
A collaborative project of the Office of Research units, the site is home to policy, process and technical information organized according to the research lifecycle, as well as research-related training, that is essential for supporting the research mission at the university and accelerating research. The UW’s Office of Research is looked to as a leader by peer institutions in website design and content. Our site is used frequently (in FY20 the site was visited by more than 300,000 users) and requires a high degree of up-time to meet the needs of busy researchers working all over the world. The Web Project Manager will lead web team’s projects and work closely with partners and stakeholders to realize the Office of Research’s vision for the site. This position will also contribute to analysis and decision-making in the areas of information architecture, design, accessibility, and technical infrastructure to create an exceptional experience for users.
Provide overall project leadership and management for the Research Website, including:
- Managing project scope, work breakdown, schedule and budget
- Developing metrics and reporting project performance
- Creating and implementing project plans, communications plans, risk mitigation plans, change management plans and other planning materials to support project execution and control activities
- Working with all levels of management to critically evaluate and communicate business issues/risks to campus clients and team members;
- Facilitating resolution of issues within the project decision-making structure and facilitating appropriate oversight and advisory groups, involving key stakeholders from across campus
- Establishing and fostering good working relationships with business partners, stakeholder groups, and fellow team members. Leading standing and ad hoc work groups to define business needs and potential solutions
Work with ORIS infrastructure architects to ensure appropriate infrastructure is in place for the website
Initiate project proposals when existing products need to be upgraded or replaced or products need to be built or acquired
Facilitate and encourage ongoing process improvement within ORIS and with partners to improve overall approach to software development, delivery, and ongoing end-user support
Participate in SCRUM of SCRUMs and project management best practices groups in ORIS to share knowledge, bring proposals and ideas for process improvement to the group, and to stay in sync with project management practices and educational opportunities across the organization
Research and analyze end-user needs using user-centered design practices such as structured interviews, surveys, site visits and focus groups.
Create artifacts as needed to support clear understanding of business needs, to include business process diagrams, use cases, scenarios, and task and workflow analysis.
Document functional requirements, user interaction requirements, non-functional requirements, specifications, and acceptance criteria to support software development, quality assurance, support and learning materials, and other downstream development support processes
Contribute to testing new features and updates
Design and facilitate requirements workshops, user research sessions, and collaborative design sessions, as needed
Participate in business analyst communities of practice in ORIS and on campus in order to share knowledge, contribute to and stay consistent with business analysis best practices, and stay up-to-date on educational opportunities
Production Support Backup & Triage
Triage web-based production support issues and manage intake of customer change requests
Serve as backup to Web Developer to troubleshoot production support issues and assist with monitoring system performance and responding to any outages
This position will primarily be expected to work standard working hours with some monitoring and support responsibilities outside of standard working hours. Project go-lives could also necessitate work outside standard hours.
Bachelor’s Degree in computer science, business administration, information science or other technical area
Minimum of 4 years of related experience in progressively more complex business analysis and project management. This experience should include at least 1 year in each the following areas: - Project management
- Managing and/or supporting cross-functional technical teams
- Technical business analysis
- Stakeholder relationship management
- User story writing
- Managing a website or content management system
Experience with WordPress
Knowledge of business analysis tools and techniques used for requirements elicitation, analysis, documentation, modelling, and validation
Ability to work independently and as part of a team in a cooperative effort
Knowledge of lean/agile software development practices, including Kanban and scrum
Experience with verbal, written, presentation and interpersonal communications skills with a wide variety of people
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Administration of a content management system or website
Website information architecture experience
Experience with accessibility best practices
User experience design experience
Experience working in a higher education and/or a consensus driven environment
Experience working on Agile/SCRUM and DevOps teams
Experience with Jira software
Scrum Master Certified (CSM)
Project Management Professional (PMP) certification
Business Analysis Certification Program (BACP)
CONDITIONS OF EMPLOYMENT:
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.