We are looking for someone who has good DIGI banking knowledge and it is end client facing role – to be able to manage a portfolio of client, work with them on road map and mutualize across accounts (end client accounts of azqore), to be able to provide them business solutions, have good knowledge of compliance and able to manage the delivery with Technical delivery head in India
18+ years' experience of overall experience with 6-7 years in senior delivery management roles (digi banking) managing large Multi-functional, distributed team of 70+ with delivery ownership.
Strong in verbal and written communication skills, negotiation skills, presentation skills, leadership skills. Strong Program & Project Management Skills. Be face of Capgemini for clients.
Experienced change/project/process management and technical experience with the ability to clearly demonstrate how technology solutions can enable and support business strategy.
Track customer complaints and escalations to closure.
Pre and Post Sale activities - Support AE in shaping and closing deals in the account, review all deals for Account and MU objectives. Generating requirements through account mining, Identify new business opportunities and responsible for CRM activities.
Drive OTACE and CSS ratings and create plans for improvements where needed. Seeks out opportunities to create additional value for the customer and relentlessly delivers extraordinary service
Management of core stakeholder group, Drive Steering Committee.
Owns business requirements and functional specifications (incl. Service Fundamentals and PRS content) for own ITIL Service Line(s) across Group
Accurate assessment of the commercial and operational impact of proposed changes to services
Measurable improvement in service cost, quality and outcome
Commercial understanding of commercial parameters and triggers impacting the service cost and price model
Ensures that the service line standards are commercially and operationally feasible for customer implementations
Knowledge of productivity improvement tools/techniques, it's implementation and tracking. Performance and KPI management of account delivery team members