Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutchs pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nations first cancer prevention research program, as well as the clinical coordinating center of the Womens Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employeeswho bringdifferent and innovativeways of seeing the world and solving problems.Fred Hutch is in pursuit of becoming an antiracist organization.Weare committed to ensuring that all candidates hired share our commitment to diversity,antiracism, and inclusion.
The Clinical Trial Management System (CTMS) is a commercial software system, OnCore, that supports clinical research functions across Fred Hutch, the University of Washington (UW) and the Seattle Cancer Care Alliance (SCCA). The system is managed by a Program Office that is responsible for maintaining and disseminating system user training and process documentation. The CTMS Operations Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our CTMS customer accounts might face with accuracy and efficiency. This position will provide support for operational process workflows as it relates to the CTMS, and will work across the organizations clinical research offices to align CTMS operations with institutional processes and requirements.
Identify and resolve operational issues within the defined schedules and service level agreements
Analyze root causes of operational malfunctions and provide resolutions
Handle escalated issues and follow-up on outstanding issues promptly directly with users and/or external department administrators
Develop processes and Standard Operating Procedures (SOPs) as preventive measures and document issue resolution procedures
Contribute to business meetings and report on issue status
Coordinate with FH, UW and SCCA stakeholders to ensure system processes support institutional and regulatory compliance
Provide support to the CTMS Program Training manager including access request processing and training end users on the use of the CTMS
Train users on the use of the CTMS
Create and maintain user documentation
Participate as an active member of a highly collaborative internal and tri-institutional team
2-3 yearsexperience inclinicalresearch
Bachelors Degree or equivalent experience in biological, social or physical science.
Oustanding customer service skills
Skills with use of Microsoft Word Office Suite, such as Word and Excel
Strong quantitative and analytical skills
Collaborative worker and teambuilding ability
Able to work under a flexible schedule
Knowledge of content management systems
Familiar with academic research environment
CTMS experience, preferably OnCore experience
Clinical research related certification preferred
Familiarity with project management tools and techniques
Strong verbal and written communication skills
Master's degree preferred
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our HR Operations at [email protected] or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.