This position provides Tier 3 technical support and device maintenance for the University and extended campus services, including service and support for personal computers, printing and scanning devices, and multifunctional devices. This position reports directly to the Manager of the Help Desk and Field Services.
*Administration, management, and service of all computers, multifunction devices, and digital imaging devices on the UTM campus
*Provide consulting and training for campus departments
*Supervise the multifunction and digital imaging service area which includes managing and supervising personnel as well as spare parts and device inventory
*Tier 3 technical service and support for OS configuration, software installations, hardware, etc.
*Research and test new, innovative technology for computers and copying, scanning, and printing solutions
*Creating service and support documentation for the TSS knowledgebase
*Provide Tier I support from time to time after major system changes or enhancements
Internal Number: 204286
The primary purpose of the University of Tennessee at Martin is to provide a quality undergraduate education in a traditional collegiate atmosphere characterized at all levels by close collaboration among students, faculty and staff. In addition, the university is dedicated to meeting lifelong educational needs by providing graduate programs, distance-learning opportunities and other creative endeavors. Furthermore, the university is committed to advancing the regional and global community through scholarly activities, research and public service.