Job Title: Information Technology Specialist (IT Associate, Level 2 - Provisional) - Craig Newmark Graduate School of Journalism
Job ID: 22026
Location: School of Journalism
I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.
I.T. Associates should demonstrate mastery of one or more technology-related disciplines.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at
The Craig Newmark Graduate School of Journalism at CUNY, founded in 2006, has become nationally recognized for its innovative programs. The only public graduate journalism school in the northeastern U.S., it prepares students from diverse economic, racial, and cultural backgrounds to produce high-quality journalism.
As the profession continues to reinvent itself for the digital age, the Newmark J-School is at the forefront of equipping the next generation of journalists with the reporting, writing, interactive, technological, and entrepreneurial skills they need to find stories and tell them effectively. The school currently offers a Master of Arts in Journalism, a unique bilingual M.A. in Journalism for students fluent in English and Spanish, and the nation's first M.A. in Social Journalism.
The Information Technology Specialist, under the general supervision of the Manager of IT Services and Support and with considerable latitude for independent initiative and judgment, is responsible for the configuration, deployment, inventory and management of hardware, software, and user facing systems at the Craig Newmark Graduate School of Journalism at CUNY. The incumbent is the second level of escalation for all IT related issues, including but not limited to the support of the school account management systems, computers, learning environments, phones, and printers.
Duties include but are not limited to:
Functions as the subject matter expert in technical areas, including but not exclusive to: Active Directory, Bourne-Again Shell, G Suite for Education, iOS, Jamf Pro, macOS, Office 365;
Deploys Apple equipment, performing installation of iOS or macOS operating systems and appropriate software using Jamf Pro and its included applications and services, including but not exclusive to: Jamf policies, patch management, PreStage enrollments, configuration profiles, Jamf Admin and Composer;
Installs and maintains peripheral equipment, Windows-based hardware, virtualized Windows client and a growing number of terminal services used with AP ENPS, following design or installation specifications;
Maintains the daily performance of Apple computers, learning environments, and printers by leveraging services in Jamf Pro and PaperCut, and monitoring hardware and software for patches and updates in order to ensure a maximal uptime of our computing environment;
Performs root cause analysis of Level 1 and 2 technical issues, including but not limited to: Android, iOS, macOS, and Windows operating systems and related hardware and software, and recommend solutions using a ticketing system and direct contact to end-users.
Recover user systems from backup;
Collaborates, tracks deliverables and records progress or problems with a deliverable and remedial actions taken within a project management platform;
Maintains the inventory of assets within an IT Asset Management system;
Develops and maintains documentation of processes, procedures required for students, administrative and faculty departments, and other IT personnel;
Assists with the orientation of new employees regarding available technology;
Contacts and interacts with vendors to acquire and implement software upgrades and equipment maintenance;
Assists in planning and implementation of future support services;
Conducts general training sessions in area(s) of expertise;
Performs other duties as assigned.
High School Diploma, G.E.D., or equivalent
An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
A preferred candidate should have:
Expertise of macOS and iOS operating systems.
Jamf Certified Tech (Jamf 200 and Jamf 300)
Ability to work evenings and weekends.
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Click on "Apply Now" below which will bring you to the registration screen. If you are a new user, you must register to apply. If you already have a user ID, please use your existing ID to apply. Make sure to upload a cover letter, resume, and contact information for three (3) professional references (name, title, and organization). Please upload all documents in Word or PDF format as one file.
September 8, 2020
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Internal Number: 22026
About Craig Newmark Graduate School of Journalism (CUNY)
The City University of New York’s CUNY Graduate School of Journalism offers a top-notch, affordable education teaching traditional journalism values while preparing students to thrive in a rapidly changing media landscape. As the profession reinvents itself for the digital age, the CUNY J-School is at the forefront of equipping the next generation of journalists with the tools to find stories and tell them effectively — using print, broadcast, visual, interactive, and social media. Just as importantly, our faculty of seasoned, award-winning journalists is preparing students to re-imagine how journalism is practiced so they can help lead the changes underway. Our students reflect the ethnic, economic, and international diversity of the world, and they take pride in digging out stories about people and neighborhoods in New York City often overlooked in the media. In our state-of-the-art facility just off Times Square, the CUNY Graduate School of Journalism is learning and teaching change.
BACK TO TOP
MPA Career Center is Just One of the Benefits.
Discover what else MPA has to offer!
The job you are trying to reach from was originally posted at MPA Career Center.