Nexkey is seeking a Field Service Technician to add to its Hardware team. You will help grow our customer base by scouting prospective customer sites, assessing their needs, and spec’ing and installing the right Nexkey products.
Critical to this role is previous experience in a customer facing technician role. You should be comfortable quickly learning new products and features. You have the technical ability to troubleshoot anything electrical and the charisma and charm to turn any potential customer into a fanatic. You are comfortable coordinating with customers via email, phone and in person.
This position will report to the Head of Hardware, and is located in San Mateo, CA. This is not a remote working opportunity. This position will not manage others, and requires a roll-up-your sleeves work ethic.
If you have the technical and personable skills required, are hungry for personal and professional growth, and want to experience startup life and culture, come and join our rockstar team!
Scout prospective customer sites: assess existing access control hardware, and determine which Nexkey products may be installed.
Create estimates for potential customers that includes labor, Nexkey Hardware and 3rd party hardware
Install Nexkey’s electrical and mechanical access control products at customer sites.
Perform field service calls and maintenance, including hardware and software updates.
Provide customer support: both in-person and over the phone, including onboarding, training on hardware and software usage, and problem solving.
Coordinate and work with outside contractors, including electricians and locksmiths.
Collect customer feedback, and relay it to Nexkey’s product development team.
Assist with developing Nexkey’s standard procedures for product installation.
Usage of electrical diagnostic tools, e.g. multimeters
Working with low voltage cable, conduit, and circuits
Working knowledge of common power and hand tools
Working knowledge of mechanical locking systems, e.g. mortise locks, deadbolts, panic bars
Working knowledge of electronic locking systems, e.g. electric strikes, magnetic locks, etc.
Excellent communication skills, and a desire to work directly with customers
Must be able to provide own transportation, and have a valid driver’s license and clean driving record (Nexkey will reimburse for mileage)
Desired, but not required, experience & skills
Installing mechanical and electronic lock hardware
Installing electronic access control and/or security products
California C-7 low-voltage electrician license
Typical hours are 9-5. You may be required to answer after hours emergency calls when needed.
We work with clients all over the Bay Area, including Santa Cruz, San Jose, the Peninsula, San Francisco, Marin and the East Bay. You may occasionally be asked to travel to Sacramento, Fresno and other further locations
All necessary tools will be provided by Nexkey.
Flexible paid time off
Nexkey is a smart, dedicated, and agile team. Most of the time you’ll see everyone with all-hands on deck working on the next big feature, or huddled in a conference room discussing opportunities to redesign processes that improve our customer loyalty and experience. We are obsessed with our products, and passionate about changing the digital identity industry. We are a team that likes to have fun together, whether it’s in-office events or grabbing lunch or Happy Hour drinks in one of the many amazing spots around downtown San Mateo.
We are looking for people that promote and set the example for what it means to be a team player, and communicate with everyone in a way that promotes trust and respect across the board. You will have an opportunity to make a huge impact right away, and help create an inspiring and engaging culture for the company. If these values coincide with what you’re seeking, then we would love to hear from you.
Equal Opportunity Employer Clause:
We value a diverse workplace. Nexkey is an Equal Opportunity Employer. Your age, race, gender, sexual orientation, religion, disability, or any other applicable legally-protected characteristics make no difference to us. If you are smart, good at what you do, and want to work hard to build innovative software and products that will revolutionize the digital identity and access control industry then come as you are!
Nexkey will not pay a fee to any employment, staffing agency or third party for the referral of candidates for this, or any, open position unless the agency or third party has signed a formal agreement by an authorized member of the Human Resources department, or the CEO. Unsolicited resumes from said agencies or third parties of any kind will become the property of Nexkey and will be considered gratuitous, no-fee referrals.
Nexkey is changing the way people experience access to physical spaces. We believe that the future is keyless and access should be more frictionless than it is today.
Today, we may use a keycard for the office, keypad for the garage, and various keys for everything else. Nexkey will be the one glue between your digital identity and physical space. For that to happen, we believe smarter access should be available for every type of business, not just the big guys.
That’s why Nexkey created the most affordable, effortless, and compatible access control platform in the industry.
Over 5,000 users joined the Nexkey Platform in the first six months since it was introduced to the world. The company continues to experience explosive growth in users and customers. It’s a great problem to have, but it takes critical talent to build and scale a successful startup. We’re a company backed by leading VCs, including Upfront Ventures and K9 Ventures, with a mission to revolutionize digital identity software and hardware globally, so we need game-changers that are up for that challenge.