WorldatWork is a global not-for-profit organization dedicated to serving, educating, and inspiring those who reward and engage the workforce. Our members include business professionals who are accountable for the critically important practice of Total Rewards, Compensation, Benefits, Well-being, Recognition and Development within their companies around the world. We have a unique opportunity for an experienced Total Rewards professional to join our team as a Senior Content Specialist.
The Senior Content Specialist is part of the WorldatWork Content team of internal subject matter experts specializing in Total Rewards. The Content team primarily focuses on knowledge management and content strategy/enablement for the organization and serves to influence business decisions on products/events/member offerings and to set strategic priorities for the Total Rewards association.
The Senior Content Specialist is responsible for helping to execute the organization’s content strategy by sharing Total Rewards knowledge, managing key relationships, improving internal processes, ensuring aligned goals on webinar products, and performing critical research and analysis. The role will guide and operationalize content ideas from inception through multi-channel execution, flexing between playing lead and supporting roles depending on project size, type, goals, and requirements. The role will also focus on optimizing the association’s relationships with the external subject matter experts (SMEs) who fuel content and product creation.
Build infrastructure (process, reports, relationships, etc.) to improve the organization’s connection with content strategy and delivery.
Execute strategy, determine topic placement, consult on marketing questions, and evaluate performance and audience impact for webinar products including Expert Insights.
Help identify, source, and build relationships with SMEs to support Content/Education/Event product team needs.
Understand products and production work “in flight” to optimize content and SMEs across groups.
Support SME presenter selection and communication needs for 7 in-person and 3 virtual events:
Leverage technology to improve content selection process efficiency and content optimization
Support communication, branding, and messaging needs (consultant to marketing)
Track selections during the process and deliver metrics to selection team
Prepare PowerPoint decks to communicate selection and metrics to internal stakeholders
Influence presenter messaging including accepts/declines, expectations, and appreciation
Support program scheduling including deciding slotting and addressing swap requests.
Provide content review as needed, address difficult messaging needs, etc.
Provide substantive performance data post-event to guide future content decisions
Conduct professional research to support content creation and member needs.
Search WorldatWork content archives for articles or presentations for content creation
Research competitive practices and share findings with Content and product teams.
Research topics required by Content Directors: body of knowledge research, media interview prep materials, public speaking/webinar creation support, SME sourcing, etc.
Establish Salesforce processes, reports and tools that help manage cross-functional SME engagement and content performance KPIs for virtual paths.
Contribute to membership tool acquisition strategy – oversee process of member tools campaigns, selection process, and delivery. Key stakeholders and partners: Membership and Content.
Serve as a primary liaison to ensure SMEs are engaged efficiently and constantly in WorldatWork projects by respective teams. Maintain and develop appropriate use of technology to schedule and communicate with and engage volunteers.
Support WorldatWork Council engagement process via communications and meeting planning. Attend council meetings, synthesize themes, share-out with internal groups that can benefit.
A mission to advance the knowledge of the rewards profession
Daily opportunities to affiliate with the finest experts in the field
A collaborative environment that values quality, continuous learning, and purpose-driven work
Remote work – from anywhere
5+ year’s relevant professional experience within the total rewards and/or human resource discipline, or equivalent combination of experience and education, required.
Experience with project management software, process improvement and broad systems (including HR systems and/or CRM systems).
Passion for the profession and for work that is highly collaborative, and mission driven.
Excellent communication skills, both written, verbal/presentation and interpersonal
Demonstrated ability to analyze, interpret and summarize data and make recommendations
An ability to work remotely in a fast-paced environment with multiple projects and deadlines.
Bachelor’s degree in Human Resources or related field.
Project Management and process excellence, with ability to work effectively across teams.
Expert level skills in Excel including pivot tables, lookups, graphics, formulas, etc.
Advanced level skills in the rest of the MS Office suite of products
Desire to continually grow, learn, and develop personal knowledge of total rewards
Project Management Certifications
A background managing events, webinars, volunteers or delivering education
Experience in large organization with broad HR Functions