Consistent with the mission, vision and values of National League of Cities, responsible for managing the design, outreach, administration, and evaluation of a member program area. Serve as a subject matter expert on technical issues, raise awareness of member city issues, and provide strategic input on program design and implementation.
The role on the Member Services and Engagement team is designed to advance membership growth and increase city engagement through a regional business development and customer service approach. The individual will be responsible for recruitment, engagement and retention of municipalities with populations in the Mid-West region. Successful candidates will possess and further develop local knowledge and relationships in the respective region. The individual in this position may be located in NLC’s Washington, D.C., headquarters or may telecommute from a strategic city in the assigned territory, upon mutual agreement.
Program Development and Implementation
Identify new and emerging opportunities for exploration to shape the direction of future NLC programs.
Propose new programs, enhanced outreach efforts, and long-term plans in alignment with the NLC mission, current organizational goals, and member city needs. Ensure consistency and continuity among programs, resolving discrepancies or conflicts between programs as required.
Actively develop and cultivate partnerships with a variety of organizations working in the field. Identify opportunities to draw upon these partnerships in order to broaden the array of resources available to municipal leaders in NLC member cities.
Design and implement research, technical assistance, training, peer learning, and networking activities to support the efforts of municipal officials in NLC member cities. Respond to requests for assistance from other cities and state municipal leagues when appropriate.
Manage the development of publications, tools and resources to support the administration of programs with member cities. Plan and conduct meetings, conference calls, webinars, and site visits designed to engage NLC member cities on key topics.
Grant Management (when applicable)
Participate in the goal-setting process for assigned program area when appropriate. Refine and align goals for specific programs in alignment with overall program strategies and service expectations.
Collaborate with the Director to fulfill commitments to grant providers and prepare narrative reports for funders. Manage the collection of data and other information to complete narratives, reports, and other deliverables.
Maintain sound working relationships with program officers, grant administrators, and other staff at foundations that provide program funding. Prepare and present executive summaries and detailed reports for ongoing programs to grant providers and program leadership as needed.
Identify potential funders, cultivate relationships with key representatives within those organizations, and solicit funding for current and new programs and initiatives in collaboration with the Director. Prepare and submit proposals in partnership with the Director, other senior program staff and other stakeholders.
Track and monitor expenditures for grants. Assist the Director in ensuring that available grant funds are fully utilized and that the expenditures are consistent with approved grant budgets.
Program Education, Outreach and Events
Manage the design, development, and deployment of communications for assigned program areas, including the preparation and review of resources and materials for NLC's website and e-newsletters. Contribute to broader efforts to recruit and retain cities as NLC members.
Plan education and professional development opportunities for member, city leaders, government officials, and other stakeholders to learn about program goals and initiatives. Implement education seminars, webinars, workshops, and meetings at NLC’s conferences, meetings, and events. Oversee content development, speaker selection, and agenda development activities for program-specific content at NLC-sponsored meetings and events.
Make speeches and presentations, facilitate sessions, and otherwise represent NLC at city-sponsored events and national, regional, and state conferences and meetings in order to build new partnerships, raise the visibility of NLC's work, and stay abreast of the latest developments in the field.
Leads efforts to compile information on best practices and promising initiatives within cities to support the development of research reports, technical assistance, communications, and learning for assigned program areas.
Conceptualize and serve as the primary author of reports, strategy guides, and briefs for assigned member programs. Prepare articles for blogs, newsletters, and other publications, and develop and update materials for inclusion on NLC’s website.
Identify and utilize relevant research and program information available through a variety of sources. Manage efforts to build partnerships with source organizations when appropriate.
Use membership data and analytics to track and evaluate the impact of ongoing programs.
Recommend changes to improve the effectiveness of programs based on program results, member city feedback, and changes in city needs/requirements.
Collect data and review progress on the overall growth and success of assigned program areas. Provide feedback and reports to program leadership regarding the success or failure of particular programs.
Leadership (when applicable)
Provide overall leadership and direction to assigned program team members. Mentor and coach direct reports on the NLC mission and current program goals and objectives.
Perform functions typically associated with managing and leading others, including performance management, recruitment and selection, and compensation and policy administration.
Perform other duties and lead special projects as assigned.
Education and Experience:
Bachelor’s degree in a related field and 6 years of practical experience in program area, or Master’s degree in a related field and 4 years of practical experience in program area
At least 1 year of experience leading the planning, implementation, and/or administration of a non-profit program
Possesses required technical knowledge within assigned program areas (refer to specific qualifications below)
Experience drafting/writing program documentation, grant proposals, and management reports
Experience working with city officials and/or city governments preferred
Knowledge of computer databases and contact management systems (CRMs)
MS Office skills (Word, Excel, PowerPoint, and Outlook)
Public speaking experience
Position Specific Qualifications:
Experience in sales, marketing or related field
Excellent customer service
Experience in digital engagement and grassroots mobilization of members via online communities, social media, and other proactive communications.
Strong organizational skills
Ability to multi-task and prioritize goals and organization initiatives
Proven history of recruiting, engaging and retaining clients
Work is typically performed in a standard office setting working at a desk or table on a level surface. Regular travel is expected. May be required to work more hours than normal during a regular workweek depending on workload and deadline requirements. **travel has been temporarily suspended due to the pandemic***
About National League of Cities
The National League of Cities was founded in 1924 and is the country’s oldest, largest and most representative organization serving municipal governments. The National League of Cities (NLC) is dedicated to helping city leaders build better communities. Working in partnership with the 49 state municipal leagues, NLC serves as a resource to and an advocate for the more than 19,000 cities, villages and towns it represents. We currently have 105 employees dedicated to making cities better.