You bring your body, mind, heart and spirit to your work as a Bilingual Patient Service Representative.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Our Bruner Family Medicine Center Clinic is a busy, full-service family medicine clinic with a diverse patient population. We are a NCQA Level 3 Patient Centered Medical Home focused on providing care for all individuals regardless of ability to pay for services. We are committed to caring for the underserved and many of our patients have limited access to care. Currently 30% of our patients have no insurance, 45% have Medicaid, 16% are commercially insured, and 14% have Medicare. We have a large number of bilingual employees and translation services are also available to help us care for our patients.
Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 365-bed facility is one of the top-ranked hospitals in Denver, and has been awarded the highest national recognition possible for nursing excellence â“ Magnet designation â“ by the ANCC. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other. Our deep community roots date back to 1873, making us one of the oldest hospitals in Colorado.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Bilingual PSR you need to know how to:
Greet patients. Answer phones, take messages, return calls and provide needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
Register patients. Confirm, enter, and/or update all required demographic data on patient and guarantor on registration system. Follow procedures when identifying patients.
Obtain copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verify insurance to determine coordination of benefits and obtain authorization and/or referrals as required. Screen for non-covered services and waiver of liability (ABN) through automated screening at time of service.
Inform self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculate advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
Collect patient payments and provide accurate receipt. Post payments in system. Reconcile receipts with cash collected and complete required balancing forms. Document patient account notes for all interactions/transactions.
Maintain department and/or individual work queues and reports as required.
Prepare medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scan medical records as required for Medical Group or specialty office.
We hire people, not resumes. But we also expect excellence, which is why we require:
High School Diploma or equivalent, required
Bilingual proficiency in both English and Spanish, required
At least one (1) year of customer service experience, preferred
At least one (1) year of experience in a medical or related field, preferred
Knowledge of medical terminology, preferred
Your next move.
Now that you know more about being a Bilingual PSR on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 20004024
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.