Merchandising Group Manager, Gaming (Store on Xbox / Store on Windows / Gaming Services)
Gaming in the Microsoft Digital Store is a multi-billion-dollar eCommerce business, reaching tens of millions of customers in over 240 markets across Xbox and PC. Gaming is an essential component of Microsoft’s larger ambition to reach billions of gamers across the planet.
To help accelerate this vision, we’re looking to hire a Merchandising Group Manager to lead the creation of innovative and engaging customer experiences that earn fans through our Stores on Xbox and Windows, Game Pass and Project xCloud. This role will lead the team responsible for driving best in class customer experiences through end-to-end UX and campaign experimentation & optimization. You’ll then have the chance to work with some of the world’s best engineers to turn those learnings into next gen systems, tools, and features.
What our team offers:
At the core, we are a customer-focused team that encourages a diverse & inclusive culture. We are respectful, collaborative, accountable and approach work with a fun, positive attitude. The right candidate can expect to have opportunities for career growth and development.
What I will do for you:
Champion your successes at every level of our leadership
Empower you with the opportunity to gain new experiences and improve upon your strengths
Support who you are as your authentic self
Make career development a consistent priority
How you could make an impact:
Combine your experience in ecommerce and gaming with your strategic thinking to lead and inspire a team of Merchandisers in charge of all aspects of the gamer experience across our Stores on Xbox and Windows, Game Pass and Project xCloud
Raise and maintain the standards to achieve a best-in-class merchandising strategy and execution across the entire customer journey
Assess, propose, and implement bold and innovative ideas for growth
Develop insight-driven narratives with sound recommendations
Build strong relationships with other Microsoft Leaders with the goal of creating joint initiatives, establish best practices, sharing knowledge and achieving our ambitions in the Gaming
Establish and implement the effectiveness measures for merchandising in driving awareness, acquisition, and engagement
Establish, implement, and measure the effectiveness of marketing campaigns that drive awareness and acquisition, engagement
Develop and oversee the execution of the marketing strategy for core customer segments
Conceptualize and champion features to enhance the gamer shopping experience across platforms and acquisition models.
Identifying opportunities for efficiency and automation and working cross-functionally on implementation
Collaborate closely with product and business teams to manage simultaneous time-sensitive projects.
Create business and financial analyses, including forecasting, monitoring, and reporting
3+ years of marketing, business planning, ecommerce experience or other related and relevant experience
Direct people management experience, coaching & developing talent, and building a high performing team
Demonstrated analytical horsepower and depth in ability to make data driven decisions
Highly Preferred Experience and Skills:
Demonstrated ability to drive results within a matrixed environment through cross-group collaboration, influencing others and clarity of decision making
Strong attention to detail
Integrate and contribute to a Team First culture
Solid relationship and communication skills for working with senior managers and Microsoft-wide groups
Strong executive presence and business maturity for internal presentations
Demonstrated project management skills coordinating deliverables across several stakeholders
Ability to use Excel or other tools to perform data analysis and business modeling.
Ability to use PowerPoint to tell a succinct business story based on data analysis
5+ years of eCommerce, gaming, or equivalent practical or functional experience
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Telecommuting is allowed.
Internal Number: 849404
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
We do business in 170 countries and are made up of 144,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.