An ABM Onsite Janitorial Services Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.
This location is one of the busiest Sports & Entertainment venues in the United States. The selected candidate will be required to be on site for all major events including, basketball and hockey. This includes working partial overnight shifts and weekends and holidays.
•A passion for serving others and helping others to succeed. •Excellent personal organization skills. •Excellent follow-up and an eye for detail. •Anticipates problems and proactively implements preventative action plans. •Flexibility to respond to urgent client requests on evenings and weekends when necessary. •Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications. •Excellent verbal and written business communication skills. •Business savvy and financial accountability, including understanding of profit/loss statements.
•Understanding of the service industry practices, process and trends. •Prior management or supervisor experience in the sports and/or entertainment fields. •Solid accounting and business acumen.
Project Management & Client Relations:
•Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met; •Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs; •Provide customers with information regarding additional services available at ABM; •Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ; •Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; •Inform management and leadership of status of work; identify potential issues and recommend appropriate action; •Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations; •Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management. •Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. Employee Relations and Supervision: •Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; •Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and •Understand applicable union contracts and develop effective working relationship with local labor unions. Sales and Marketing: •Develop and maintain solid relationship with customer and be the face of ABM for the customer; •Understand customer requirements and offer ABM services to meet their needs. •Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work); Financial: •Monitor financial performance and identify steps required to ensure budgetary goals are met; •Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget; •Report accidents and property damage in an accurate and timely manner.
Prior management or supervisor experience in the sports and/or entertainment fields is preferred.
Knowledge of facilities/janitorial operations in a large arena or stadium.
Must be available to work arena and/or stadium events year round.
Should have experience in cost estimating/pricing enhancement work. Should have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
Good communication skills both written and verbal.
Proven ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from managers and customers.
Internal Number: 59208
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.