Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
About the Role
Team Members in this role is responsible in researching and responding to customer inquiries regarding their WF trade line reported to credit reporting agencies for credit card portfolios. The work involves account and customer information research and update within committed turnaround time.
Responsible in receiving and closing moderately complex processes or functions. Completes work assignment within an established set of internal guidelines and compliance/regulatory requirements. Performs a variety of operational tasks such as entering transactions, updating information, verifying accuracy, and resolving customer issues using multiple resources or online systems. Tasks require coordination of information with various internal and external customers for case resolution/closure.
Wells Fargo conducts a reasonable investigation using relevant information on all FCRA consumer disputes received within 30 calendar days of receipt or by the date the CRA identifies as the due date for Wells Fargo's response. The investigation process includes the following:
An authentication of the consumer identifying information.
A review of all images, documentation, and information provided by the CRA and the consumer including the FCRA Relevant Information field.
A comparison of the disputed information to all available information in all SOR that could contain information relevant to the consumer's dispute.
A review of underlying internal documentation relevant to the dispute.
Documenting the SOR in all scenarios; including documents reviewed that were relevant to the investigation, all SOR reviewed, and the outcome of the decision.
Market Skills and Certifications
Completed at least 2nd year college (without back subjects)
At least 2 years Customer Service voice experience in BPO/Call Center setting
Financial account experience is preferred
Amenable to work on shifting schedules including night shift, weekends and/or holidays
Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)
Early Retirement Plan
Medical coverage plus free dependent on first day of employment (preexisting condition covered)
Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
Tuition Fee Reimbursement Program
In-house fitness center with personal trainer
Shuttle service to and from key point areas
Free parking space and provision for bike racks
State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more.
We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more. Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us. Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 52701BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo