| Our client has recognized that to provide truly transformative work, they need to break out of the typical agency organization that silos away strategy, analysis, UX, UI, and digital marketing. By unifying these teams and their diverse skill sets, they empower themselves and their clients to create transformative digital work that engages users on every level. Working closely with digital marketing, creative, and development teams, our client will facilitate centralized oversight to customer experience programs and efforts company-wide, as well as centralized projects and programs. This position is tasked with elevating our clients digital products and building a strong, integrated and happy team, as well as working with peers to ensure excellence in customer experience across all departments. Interested candidate must be able to create a strong vision and consumer experience strategy that is shared across the organization, achieving buy-in from all departments. This position is also tasked with productizing CX services and generating value and incremental revenue from all products and services associated with the practice including Digital Strategy, User Experience, Web Analytics, and Search Engine Optimization. |
