The Facilities General Manager (FGM) plans, administers and directs all activities related to facilities maintenance, custodial and grounds, will have client financial accountability, and be in compliant with the standards established by Aramark and the client. Establishes and maintains effective working relationships with other departments to provide a unified approach to facilities management. Impact made within FGM’s responsibility can affect the overall facilities safety and operations.
The FGM will be responsible for the development & growth of a large management team and hourly employees. The FGM will also focus on meeting and exceeding operating and financial goals, client objectives, KPI metrics, and customer needs. The FGM will have daily interaction with the client, client's customers and employees. This individual will be focused on ensuring operational excellence in the delivery of the services Aramark is contracted to provide.
Demonstrates a high level of visionary leadership, balanced judgment and disciplined execution
Process-focused and decisive to ensure effective execution of all strategies/initiatives in order to meet company & client needs with a high standard of excellence, urgency & predictability
Relentless commitment to safety excellence, demonstrates behaviors that drive a Safety FIRST core value, fosters a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents - where No One Gets Hurt
Creates a great employee work environment & inspires teamwork and partnership at all levels - internally and externally
Is a visible servant leader, leading from the heart to serve, encourage, support and lift others up, while role modeling the Aramark Mission - deliver experiences that enrich & nourish lives
Intense focus on our Values - Sell & Serve with Passion; Front Line First; Set Goals. Act. Win.; Integrity and Respect Always
Manage a facilities department to include maintenance, grounds & custodial services, and may oversee small construction projects
Manage all facets of the organization including full P&L responsibility and controlling assets with operating revenue, and will manage labor costs, supply costs and inventories
Complete and approve weekly and monthly financial operating reports
Order, maintain, and use capital equipment efficiently
Ensures compliance with all contract obligations
Ensures the effective implementation of the comprehensive Safety Plan, driving full compliance of all safety rules, guidelines and protocols
Optimize financial performance, process accuracy and logistics productivity by conducting operational audits and ensuring a high level of execution and compliance
Drive a positive work environment and utilize effective communication skills at all levels of the organization
Provide overall direction and control to a large/complex account(s) to achieve operating and financial goals
Responsible for the training, development and performance management of personnel, operations managers and associates
Deliver strong operational performance by ensuring compliance with Aramark Facilities Services and regulatory agency standards and programs and translating corporate strategy into front line operational tactics and will ensure compliance with all OSHA regulations and other, local, state, and federal government regulations
Lead development of team ensuring high performance, talent succession planning, optimal staffing and employee engagement
Establishes and maintains effective communications and business relationships with clients/customers
Ensure that client objectives are fully met by maintaining active customer relationships including formal structured monthly business reviews
Ensures consistent application and regular use of all WebTMA modules to properly manage the operation
Bachelor Degree from an accredited university/college; MBA is preferred.
Minimum 5 to 7 years of experience in facilities management required
Knowledge of facility related equipment, financial analysis and interpretation required
Experience and knowledge of custodial, grounds and maintenance services (boilers, chillers, generators, HVAC/R preferred)
Previous construction management experience highly preferred
Prior experience in mentoring and developing management level staff is required, as is experience leading 100+ person staff of managers and hourly employees
High degree of integrity and business maturity
Previous P&L experience required managing budgets in the multi-millions within the facilities industry, with a proven track record of growing accounts.
Demonstrated time management skills, resulting in the ability to manage multiple client relationships and prioritize time and resources accordingly.
Ideal candidates will possess a high energy level that is communicated to the team they will lead
Demonstrate proven success in interfacing with a variety of organizational functions and considerable negotiation skills are also needed to drive results.
The ability to manage in a diverse environment with focus on client and customer services is a key success measure
Highly developed interpersonal, analytical and communication (written and verbal) skills and experience are essential for success in this role
Candidates must possess a demonstrated attention to detail and ability to lead directly and through influence
Internal Number: 296986
Aramark proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.