The mission of Information and Technology is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University's mission, IT will deliver an infrastructure of technological services appropriate to the requirements of the campus community.
Job Summary Final Filing Date : 08/19/2020 Salary Range : $2,612.80 - $5,245.60 (Grade 23) Salary Frequency : Bi-weekly Appointment Type : Career Percentage of Time : 100% Shift Hour : 08 hours Location : Alhambra Cannery City : Sacramento Union Representation : No Benefits Eligible : Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
THIS IS NOT AN H1- B OPPORTUNITY
Responsibilities As part of UCDH IT, Unified Communications (UC) provides planning and implementation activities to deliver Wide Area Network (WAN), Local Area Network (LAN), VoIP, PBX, wireless, video, voicemail and workstation service for the entire UCDH enterprise. In response to institutional requirements, the department provides technological support for the cost-effective use of computers, software, telecommunications, video and networking to include installation, training and problem resolution.
The Network and VoIP Analyst is an experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.
Under general direction, the Network and VoIP Analyst applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures.
The Network and VoIP Analyst is an experienced and qualified technical professional in the area of configuring, installation, maintenance, and troubleshooting of local and wide area network, including but not limited to routers, switches, VPN, WLAN, VoIP, authentication servers, load balancers, security technologies and network monitoring tools. Under general direction, the Network and VoIP Analyst is recognized as an experience professional in network support services of UCDH with responsibility for enterprise-wide voice, video and data network support. The Network and VoIP Analyst must have the knowledge, skills and abilities to make decisions that broadly affect the entire UCDH.
The Network and VoIP Analyst will assist UC team in maintaining 24x7x365 high availability and mission critical voice and data network. The Network and VoIP Analyst will be responsible for resolving daily voice and data network issues in response to IT Operations Center alerts and escalations. This may involve working with Security Team, project managers and other staff in order to resolve a multitude of voice and data network performance and monitoring issues.
Demonstrated experience maintaining large enterprise communications and network systems.
Experience with of various network hardware platforms, network related protocols and software including understanding of OSI layer 2 and 3 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
Experience working with LAN protocols including dynamic routing protocols (OSPF, etc.), gateway protocols (BGP, EIGRP, etc.), and backbone protocols.
Experience with network diagnostic and performance management tools and software.
Experience performing Private Branch Exchange (PBX) telephone systems add, moves, changes and repairs.
Experience maintaining an enterprise size Cisco VoIP technology architecture and design: including the integration between Cisco Call Manager (CUCM), UCCM and Cisco Unity Voice mail systems, Package Contact Center Enterprise (PCCE) VoIP Automated Call Distribution (ACD) systems and applications, VoIP hardware and application, and maintaining a large network dial-plan, calling search spaces, and device pools configurations.
Experience with WAN and VoIP protocols, including MGCP, SCCP, SIP, H.323, T1, ISDN, Frame Relay and QOS.
Experience with Telecommunications tasks, related to the installation of Carriers services, Telecom and collaboration services and feature support.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Experience with the change control and enterprise notification to coordinate changes within a 24/7 environment.
Experience managing projects and meeting critical deadlines.
Advanced working experience with the change control and enterprise notification to coordinate changes within a 24/7 environment.
Experience performing NEC (Fusion) Private Branch Exchange (PBX) telephone systems add, moves, changes and repairs.
Experience utilize a Service Now ticketing system for trouble tickets and service requests to complete adds, moves and changes for complex communications and network system.
In-depth experience with network diagnostic and performance management tools and software
Demonstrated diverse problem-solving skills.
Able to learn effectively and meet deadlines.
Self-motivated person who can work independently and as part of a team.
Must be able to work extra hours (nights and weekends) if important development is behind schedule or the correction of problems with operational systems is considered critical. Must maintain a valid California Driver's License. Must be available for 24-hour a day on-call rotation.
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
EEO The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.