Job description The Digital Platforms Executive is responsible to support the day to day activities related to the online trading platform. He/She will also work closely with internal stakeholders to support our digital channel.
Perform day to day operations related to the online trading systems.
Function as a key point of contact for the customer service and account servicing team on day to day system enquiries and operations.
Monitor all incoming system issues reported and perform second level investigation.
Escalate unresolved issues to IT team and work closely with vendors to see through the issues until closure.
Propose and drive the system enhancement to streamline the current process.
Perform system testing for patches of the issues reported/system enhancements/regression.
Become the Subject Matter Expert (SME) to conduct training and briefing of the systems to large group of users including the sales person and end customers.
Assist the project team in UAT.
Excellent analytical skills with an ability to resolve issues independently.
Good communication skills in written and verbal.
Good stakeholder management and interpersonal skills.
Possess initiative, drive, and ability to work independently and be a good team player.
Preferably with working experience in financial services industry.
As part of the application, you are required to also submit your online application via My Careers Future for this position: https://www.mycareersfuture.sg/job/banking-finance/ospl-digital-business-executive-sgunitedtraineeships-oversea-chinese-banking-corporation-91f71f41d324ba90d127654f333f549b