ABOUT UW MEDICINE The University of Washington is proud to be one of the nation’s premier educational and research institutions. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW Medicine is one of the top-rated academic medical systems in the world. With a mission to improve the health of the public, UW Medicine educates the next generation of physicians and scientists, leads one of the world’s largest and most comprehensive medical research programs, and provides outstanding care to patients from across the globe. UW Medicine’s hospitals — Harborview Medical Center, the University of Washington Medical Centers, and Valley Medical Center — admit more than 64,000 patients each year. A network of hospital-based and outpatient clinics, including 12 UW Neighborhood Clinics, see more than 1.3 million patients each year.
ABOUT THIS POSITION The Program Manager of Population Health will provide oversight of key population health programs to support UW Medicine’s shift to wellness, disease prevention and achieving population health goals. This position reports directly to the Chief Nursing Officer of Primary Care, with matrixed accountability to the Administrator of Value Based Care Operations and direction from the Population Health/Value Based Care steering committee. The Program Manager is accountable for implementation and reporting for population health core programs in our primary care clinics. This role will provide direct supervision and coaching to a team of clinic-based Panel Navigators at Northwest Primary Care, and will conduct patient outreach and engagement on behalf of Primary Care Providers (PCPs) and care teams across UW Medicine Primary Care. This individual will develop and maintain reports and monitor progress in key population health programs within UW Medicine Primary Care.
The Program Manager is a highly visible position requiring a high level of professionalism and attention to detail, as well as strong leadership, project management, and organizational skills. Population health initiatives will be broad in scope and across various organizations, disciplines, and departments. Working relationships must be established and productively maintained. The Program Manager must have an understanding of clinical performance management and population health management including empanelment, team based panel management, care management and care pathways. The Program Manager must be familiar with clinical operations processes and data flows related to the delivery of population health management services. The Program Manager must be efficient in developing productivity tools, measuring quality performance, and reporting results timely
Supervise, coach, and develop operational tactics around patient outreach for Panel Navigator Staff at NW Primary Care. This team schedules and closes gaps in care across all age groups (pediatrics, adults, geriatrics) to achieve stated targets.
Act as a resource for Managers and Panel Navigator Staff at the UW Medicine Neighborhood Clinics.
Ensure the most effective patient outreach, education and engagement tactics are supported as they meet population aims.
Survey payer gap reports and create targeted outreach strategies. In partnership with key stakeholders, create, implement and regularly revise standard tools for effective workflows and process that will ensure successful team-based panel management and maintenance activities.
Internal Alignment with Population Health Steering Committee, Training, Implementation & Reporting Analytics
Oversee and support clinic-driven empanelment and team based panel management, in order for UW Medicine to perform on key, quality indicators across primary care and population health.
Work with Regional Leadership Team and clinical leadership (Clinic Chiefs and Clinic Managers) to implement, train, and create workflows and materials to implement, train, engage and support care teams on empanelment/panel maintenance, panel management, care management and care pathways.
Serve as a super user of population health management software; Epic Electronic Health Record (EHR), Population Health Analytics’ Performance Analytics tool.
Create performance reports and scorecards to report performance to clinic staff and PH steering committee.
In conjunction with relevant IT and clinical operational leads, coordinate the reporting on panel management measures and empanelment/panel maintenance measures for the tracking of health plan pay-for-performance measures.
Work collaboratively with clinics and primary care teams towards achieving panel management targets for the year.
Special emphasis on achieving AWVs, advance care planning targets, addressing care gaps, TCM targets and ensure risk adjustment/HCC coding occurring in collaboration with UWP.
Master’s Degree in Healthcare Administration, Public Health, or related field.
Four to five years of experience in healthcare consulting or project management, to include two to four years of strategy and/or healthcare management experience.
Experience and competencies in facilitating clinical performance management projects while collaborating with healthcare providers.
Knowledge of the healthcare industry. Medicare and Medicare Advantage risk adjustment, and bundled payments preferred.
Demonstrated ability to use all applicable electronic systems/applications, including but not limited to patient registries, Electronic Health Record (EHR), and population management systems.
Knowledge of data collection, management, extraction and analysis techniques.
Demonstrated ability to organize and manage multiple tasks and projects.
Excellent problem solving, planning, data analysis and project management skills.
Knowledge of Population Health Management.
Strong background in program management and/or project management. Strong knowledge of MS programs: Word, Excel, PowerPoint, Visio.
Excellent verbal and written communication skills, including meeting facilitation.
Track record of working collaboratively with providers, clinic staff and stakeholders.
An equivalent combination of education and experience may substitute for stated requirements.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.