The mission of Information and Technology is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University's mission, IT will deliver an infrastructure of technological services appropriate to the requirements of the campus community.
Job Summary Final Filing Date : 08/18/2020 Salary Range : $2,364.80 - $3,804.00 (Grade 158) Salary Frequency : Bi-weekly Appointment Type : Career Percentage of Time : 100% Shift Hour : 08 hours Location : Alhambra Cannery City : Sacramento Union Representation : Yes Benefits Eligible : Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
THIS IS NOT AN H1- B OPPORTUNITY
Responsibilities UC Davis Health (UCDH) Information Technology (IT) accomplishes planning and implementation activities to service the Health System's needs for teaching, clinical high-quality patient care, and research. The Client Services support team is responsible for deployment, maintenance, lifecycle management, troubleshooting, and support for client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Mobile Devices, Printers, Multi-Function Devices, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications. The department provides technological leadership and support for the cost-effective use of computers, software and networking including installation, training and problem resolution.
Under general direction from the Client Support Supervisor, incumbent will primarily support the UCDH Sacramento Campus client environment. The incumbent will apply skills as a seasoned, experienced business/technical support professional with a full understanding of industry practices and unit/department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. They will demonstrate effective judgment in selecting methods and techniques for delivering solutions. The incumbent will evaluate and test new technologies, including performing simple to moderate cost/benefit analyses.
Must have advanced experience supporting Windows and Macintosh clients and associated peripherals in an enterprise environment.
Must have advanced experience supporting of hardware, software and desktop applications as it relates to desktops, laptops, mobile devices, printers, multi-function devices, scanners, etc.
Extensive experience installing, maintaining, and troubleshooting different versions of client application software.
Extensive experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
Must have experience in remote support of clients through use of enterprise-level remote access tools.
Experience creating technical documentation to document process and workflows.
Experience with enterprise level mobile device management (MDM) software.
Must have experience in project management processes.
Demonstrate ability to construct and execute test plans for hardware and software.
Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
Experience in the support of enterprise-level Anti-virus, Malware/Spam remediation software, and OS - level firewall technologies.
Experience supporting Active Directory services and processes in a multi-server, heterogeneous environment.
Strong oral and written communication skills.
Strong analytical and problem-solving skills.
Must read, write and speak English fluently and communicate with 'non-technical' personnel in a professional manner.
Experience with client encryption and virus protection products.
Ability to work effectively with a diverse staff and to display a courteous and professional attitude at all times.
Are in process of taking or has completed the UC Customer Service Certificate Series.
Experience supporting Windows 10, Office 365 and Adobe products in an enterprise environment.
Ability to independently organize, determine work priorities and work efficiently in a hectic environment with many interruptions.
Ability to manage multiple projects concurrently, work effectively and manage several projects in various stages of completion.
Preferred ability to plan, design, write, edit, maintain, use and teach technical guidelines and/or knowledgebase articles.
Experience with enterprise client management applications such as Work Space 1 or Altiris.
Experience with client inventory and patch management systems.
Ability to work independently while encouraging collaboration with departmental subject matter experts, other IT staff and vendors.
IT Health Care experience and knowledge of HIPAA regulations and Healthcare-specific policies and procedures.
Ability to quickly research and comprehend existing computer procedures, processes and specifications.
Must be able to work extra or alternate hours (nights and weekends) with advanced notice and participate in a 24-hour on-call rotation. Must possess valid California Driver's License. Must be able to lift 30lbs with assistance. Must be able to speak, hear, and see well enough to perform essential functions of the job requirement.
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
EEO The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.