Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Department of The Center for Teaching and Learning. This position is for the Danforth Campus.
Based in The Classroom Services area of The Center for Teaching and Learning (CTL), the Classroom Computer Specialist supports the central mission of Washington University by ensuring that classroom technologies meet faculty teaching needs and function properly and reliably in approximately 120 university-managed classrooms on the Danforth campus. The Classroom Computer Specialist is a member of a team of technical professionals who design and support technologically advanced and intuitively designed classrooms that enhance teaching and learning for faculty, staff and students. Moreover, this position is responsible for managing the recording services offered by CTL to the university community.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provides expert, on-call classroom-technology support to faculty teaching in the university-managed classrooms on the Danforth Campus. The Classroom Computer Specialist uses effective problem-solving and communication skills, exercising independent judgment to quickly and successfully diagnose and solve technical issues when they occur in the classrooms; providing technical consulting and training as needed.
The Classroom Computer Specialist develops, implements, and refines systems for preventing technical-support issues that occur in the classrooms. However, when issues do occur this position is responsible for resolving and documenting the problem.
Manages and supports CTL recording services for the University which includes both synchronous and asynchronous class recordings utilizing staff and student workers. This position is responsible for training and scheduling staff as well as hiring, training, scheduling, and terminating student workers.
Provides primary technical support, utilizing effective problem-solving and communication skills, for the university community utilizing Kaltura Video Solutions.
In collaboration with the Academic Services Ph.D. staff, the Classroom Computer Specialist researches, develops, implements, and evaluates emerging technology hardware and software, in pilot systems, for eventual use in the general classrooms. This includes but is not limited to learning management systems, test administration software with proctoring services to support scientifically supportable testing, web conferencing applications, and course capturing and distribution software.
Actively seeks out professional development by attending and participating in workshops to bring back and share new understandings with the rest of the Classroom Services team.
Remains current as to technological trends in educational hardware and software.
Other duties as assigned.
Bachelor’s degree or equivalent experience.
At least two years of experience providing in-person technology-support; and in installing, supporting, and maintaining computer hardware and software.
At least two years of experience with LMS support.�
Experience in communicating about technology with non-technical audiences who have varying degrees and comfort levels with technology.
Experience supporting instructional uses of technology in higher education.
Knowledge of multimedia, audio/visual, and control-system equipment.
Knowledge of learning theory and instructional technologies.
Experience consulting with faculty to develop both synchronous and asynchronous courses.
Experience in project management.
Experience with video and digital production software.
Experience with Canvas LMS.
Excellent skills in problem definition and identification, problem isolation, and effective resolutions.
Knowledge of instructional technology and the types of technical support that are commonly required by faculty when they are using computer technology on a university campus.
Knowledge of common operating systems and software.
Knowledge of course creation software.
Excellent communication and customer-service skills, including the ability to communicate effectively, in speaking and in writing, with diverse individuals, including faculty, staff, students, and external vendors.
Demonstrated experience managing multiple projects and working with multiple stakeholders simultaneously.
Ability to use feedback from supervisors and from customers to improve problem-solving skills.
Desire to learn and expand expertise into new areas, as required by position.
Attention to detail in documenting, responding to, and supporting classroom-technology requests.
Ability to work independently and as part of a team, communicating effectively with supervisors and team members about shared responsibilities as well as independent projects.
The hiring range for this position is $48,087- $62,517 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Must be able to travel throughout the pedestrian campus to provide prompt, on-call technical support in classrooms that are dispersed throughout the Danforth Campus.
Hours: 8:30 am – 5:00 p.m. M - F (must be able to occasionally work outside of regular hours, during busy times of the year).
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.