CBRE is looking for a "Cost of Poor Quality"(Construction Quality) Program Manager to manage/oversee "CoPQ" initiatives on the delivery of a portfolio of construction related projects and programs for a leading technology client building HyperScale data centers. The "CoPQ" Program Manager will serve as the primary client contact and escalation point for any staffing, bandwidth or delivery issues.
**Some travel is involved, up to 20% of the time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Coordinate and collaborate with various teams within client's internal teams, including the following teams:
Data Center Design & Construction Project Management,
Data Center Quality, Program Controls Group (PCG),
Data Center Advance Technology Innovation (ATI),
Data Center Operations (DCOps),
Data Center Services (DCS),
and other cross functional teams as necessary.
2. With the above organizations, perform the following quality programs services:
Provide program management support to manage/direct Cost of Poor Quality (CoPQ) program
Support managing the CoPQ team members working on metric updates and data reporting for YAWN projects, MARCUS and Operations potential CoPQ framework updates
Lead CoPQ data quality verification working with project teams, PCG and operations
Work with site teams to evaluate and report instances of CoPQ and ensure proper categorization of each cost impact to CoPQ parameters
Manage and update YAWN CoPQ dashboard for the remaining sites (approximately 10 remaining YAWN sites for the remaining of 2020)
Manage escalation of CoPQ instances and ensure they are effectively captured in Closed-Loop Learning program (CLL) and Process Excellence (PEX) program
Support integration of lessons learned and Objectives and Key Results (OKRs) that target reducing CoPQ into a central repository
Provide documentation to support all activities as described in Section 2 including but not limited to business requirement documents (BRD), owner's program requirements (OPR), process mapping
Preparation and delivery of regular reports to client's Design & Construction Quality organizations as needed (monthly, quarterly, & yearly)
Participate and sometimes facilitate meetings to drive CoPQ initiatives across the client's design and construction organizations.
Keep teams "on-track" utilizing CoPQ methods as appropriate.
Other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university. Minimum four years of related experience. Prior Supervisory experience preferred.
Working knowledge of "Cost of Poor Quality" theory in practice.
Program Management experience leading client's internal "Cost of Poor Quality" initiatives in either construction, design or even manufacturing!
Experience leading company-wide Quality initiatives for manufacturing, construction or technology / hardware assembly.
Have experience leading process improvement initiatives that focus on removal of defects.
Construction Quality Control training and related ASQ ("American Society of Quality") certifications; including
Manager of Quality / Organizational Excellence ("CMQ / OE")
Construction Quality Engineer ("CQE")
Quality Improvement Associate ("CQIA")
Reliability Engineer ("CRE")
Supplier Quality Professional ("CSQP")
Other ASQ Certifications also considered
Root Cause Analysis training certifications (from any qualified training course or school)
Root Cause Analysis
Certified Cause Mapping Facilitator
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
Ability to build and maintain effective professional/client relationships.
Intermediate skills with Microsoft Office Suite including MS Project.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 20017078
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