FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, and has a representative office in Shanghai, China. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.
Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability) has been affirmed 'A3' by Moody's and 'A' by Fitch, FWD General Insurance Company Limited has also received 'A' rating from Fitch, all with a stable outlook.
In Hong Kong & Macau, FWD has been providing quality services to around 530,560+ customers with over 830+ staff.
If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey. PURPOSE
Primary role is to provide IT supports for VIPs, and end users as secondary role.
Support projects and efforts that have a broad impact across the organization.
Works with Service Delivery Manager and ServiceDesk Lead to assure that positive/negative Incident trends are identified. Perform drill down analysis where necessary to identify root causes of negative trends and resolve it.
Provide remote support/ onsite support for workstation hardware, applications, email, printer, voice (IP phone), smart devices, corporate mobile phones, network and other related services in scope.
Perform workstation setup and relocation.
Assisting in setting up meeting room for tele-conference, where IT support is needed.
Invoke problem escalation process to next level of support.
Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering training or facilitating forums.
Communicate with Incident Management, Change Management, Problem Management and respective support teams.
Create, support and deliver accurate ad-hoc/standard dashboards/ reports to communicate performance metrics in relation to SLA on timely manner. Provide analysis and interpretation as required.