About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Employee Experience team is expanding and is looking for a mid level designer to join the team initially on a 6 month contract, working on a wide range of projects and services for Standard Chartered employees.
As part of the Employee Experience team you will be responsible for improving and informing the experiences of our employees during their employment life cycle at the bank. This will involve conducting research, taking part in workshops, driving insights, creating personas, user journeys, and validating outputs in our offices all over the world.
This is a role for a candidate with an ethnographic research or service design background interested in people, or with a background in HR interested in design.
Work collaboratively with the experience team and wider stakeholders to set up and run research, all within the context of business requirements
Through a breadth of user research methodologies, develop an intimate knowledge of employee requirements and organisational behaviours, to enable clear definition of employee journeys
Deliver intuitive user experiences, translating research into user journeys, personas, all optimised for a wide range of devices and interfaces
Identify design opportunities & problems with the core product and develop solutions to counter them, selling these solutions into the wider business through research output, prototyping and user-testing
Clearly and effectively communicate design processes, ideas and solutions to the wider business
Bring a user-centred design approach to UX decisions on potential future features and functionalities
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Our Ideal Candidate
Extensive relevant experience working on usability testing for digital projects and or ethnographic research
Demonstrable UX design experience, preferably designing complex solutions for complete digital environments, with extensive experience in using UX design best practices and a strong understanding of mobile-first and responsive design
User-centred design skills, including delivery of user research and testing, A/B testing, prototyping, usability and accessibility assessment
Expertise in standard UX software. Adobe, In Design, JIRA, Excel and Power Point
Attention to detail and accuracy
Excellent organisational and time keeping skills
Detail-oriented self-starter, capable of staying on track and pursuing solutions without supervision
Ability to work with stakeholders to understand detailed requirements and design complete user experience that meet business needs and vision
A team player, who is culturally aware and able to work within ambiguous environments
Self development of skills to keep up to date with fast changing trends
In return, you'll be part of a global financial organization that is keen to push forward new ideas for improving their employee experience. You'll be working as part of a fast paced and creative team that will give you the autonomy to direct UX as you see fit on the projects you are involved in.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.